Operational Support Specialist providing mission - critical operational and compliance support to federal customers in Annapolis Junction, Maryland. Handling day - to - day workflows, documentation, and training team members.
About the role
- Bilingual Customer Service Representative in a multicultural environment interacting with clients in English and Spanish. Managing inquiries and ensuring quality service to clients.
Responsibilities
- Atender llamadas entrantes y salientes de asegurados, bancos y áreas internas de la empresa en Estados Unidos.
- Asistir a nuestros clientes respondiendo consultas sobre coberturas, pagos y diversos procesos administrativos
- Mantener actualizada la información en el sistema.
- Resolver las consultas de los clientes o derivarlos a otras áreas cuando sea necesario para brindar un excelente servicio.
- Mantener la relación con nuestros clientes brindándoles un servicio de calidad.
Requirements
- Nivel de inglés avanzado. (Excluyente)
- Graduados de la escuela secundaria y/o estudiantes de los primeros años de carreras universitarias o tecnicaturas.
- Experiencia de 1 año en puestos de atención al cliente es un plus.
Benefits
- Pedidos Ya
- Descuento en SportClub (por si te gusta entrenar o estas buscando la motivación que te falta para arrancar 💪)
- Hybrid work 🐕 🐈 👔 🧦
- Día libre en tu cumpleaños (para festejar o recuperarse del festejo 😎)
- 2 Mañanas / tardes libres por año.
- Acceso gratuito a Udemy Learning (para los que no se cansan de aprender)
- Reembolsos en clases de inglés.
- Te reembolsamos una parte de la cuota de la universidad en carreras relacionadas (porque tu crecimiento profesional nos importa).
- Gastos Home Office de cubiertos mensualmente.
- Descuentos en productos de consumo masivo.
- …
Job title
Job type
Experience level
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Not specified
Degree requirement
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Operational Support Specialist providing mission - critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high - quality documentation.
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