Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
MO
Hybrid Bilingual Customer Service Representative III – Technical, Restaurant
Posted 3 months ago
About the role
- Customer Service Representative providing technical support to restaurant clients in Canada. Handling customer inquiries and maintaining strong relationships with the Moneris Restaurant vertical.
Responsibilities
- Provide technical support to our restaurant clients by phone, handling both inbound and outbound calls.
- Own the customer experience from onboarding and technical support through to resolution, working in partnership with Moneris internal teams.
- Develop and maintain relationships with our restaurant clients, ensuring the highest level of support and communication in accordance with our service standards.
- Deliver training and educational sessions to clients based on their needs, and organize virtual training sessions and situational coaching for junior team members.
- Identify gaps in processes, training, or product opportunities by providing feedback on applications and software, proposing process improvements, and making recommendations to meet departmental objectives and reduce costs.
- Submit product issues and improvement recommendations to the appropriate Agile teams through established Agile channels.
Requirements
- Postsecondary diploma or degree in a related field.
- 3+ years of experience in customer service and technical support, or equivalent experience resolving complex technical issues.
- Willingness to participate in professional development activities to stay current with the continually evolving industry.
- Experience assessing customer issues to ensure a positive end-to-end experience.
- Prior experience with restaurant systems is an asset (POS, order management system, software).
- Fluency in English and French (read, written, and spoken) is required.
- Ability to work varied schedules, including evenings, weekends, and holidays, in a 24/7 environment.
Benefits
- Work environment that values diversity, equity, and inclusion (DEI) through Employee Inclusion Groups (EIGs), mentoring, DEI-related training and workshops, informational events, and multiple internal resources such as a DEI website and newsletter.
- Learning and development programs and resources.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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