Call Center Rep handling member inquiries and loan support at A+ Federal Credit Union. Responsible for assisting members and promoting credit union services in a professional manner.
MS
Hybrid Bilingual Call Center Representative
Posted 6 months ago
About the role
- Client Support Specialist facilitating client intakes and appointment scheduling for mental health care services. Providing essential support to improve access to mental health practitioners in the community.
Responsibilities
- Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
- Match new clients with the mental health provider that best suits their needs.
- Communicate clearly and effectively.
- Demonstrate excellent attention to detail when entering client data.
- Meet personal/team qualitative and quantitative goals.
- Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
- Educate clients about insurance, authorizations, provider policies, and payments.
Requirements
- Customer Service Experience: 2+ years of experience in a fast-paced customer support role.
- Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.
- Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.
- Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.
- Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
- Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained.
- Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
- Commitment to Community: Passion for improving access to mental health care in the community.
Benefits
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
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Call Center Representative assisting members at A+ Federal Credit Union by answering inquiries and providing account support via phone. Promoting credit union products and services while ensuring quality customer service.
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