Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Advisor Support Analyst role at Manulife supporting advisors and resolving service-related inquiries in a hybrid environment.
Responsibilities
- Act as main contact for service-related escalations
- Support advisor inquiries within turnaround times
- Provide outstanding customer experience
- Use multiple admin systems to investigate escalations
- Analyze complex issues to find resolution
- Support collaboration with business units
- Manage conflict professionally
- Identify/report business risks to leadership
Requirements
- At least 3 years in customer service
- Top notch communication skills
- Fast learner with new concepts
- Excellent knowledge of Manulife Wealth applications & communication tools
- Bilingual (French & English) required
Benefits
- Health insurance
- Dental
- Mental health
- Vision
- Short- and long-term disability
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Paid time off
Job title
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Experience level
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Degree requirement
Location requirements
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