Hybrid Background Verification Analyst

Posted last month

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About the role

  • Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
  • Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
  • Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
  • Be available to answer phone calls and emails both externally and internally
  • Teach clients and consumers the next steps in the screening process
  • Explain in detail the results of a screening report
  • Review all open tasks and provide updates to clients and consumers as they are available
  • Provide assistance to your peers and co-workers as needed
  • Attend weekly training and team meetings

Requirements

  • Must demonstrate high attention to detail while working at a fast pace
  • Ability to learn processes and procedures quickly
  • Excellent communication skills
  • Ability to follow rules and regulations
  • Maintain a professional attitude and be willing to work with others
  • Be able to handle and de-escalate high-stress conversations over the phone
  • A willingness to learn and be coached
  • Develop expert knowledge of Fair Credit Reporting Act (FCRA) regulations and consumer reporting rules
  • Experience working with sensitive information (preferred)
  • Spanish speaking (preferred)
  • Experience in multi-family housing industry (preferred)
  • Bachelor's degree (preferred)

Benefits

  • Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits provided for eligible employees.
  • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
  • Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
  • Family-centric leave policies supporting new parents during significant life events.
  • Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
  • Bi-annual swag drops for employees.
  • Currently hires in specific US states (Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois) with applications outside those states reviewed case-by-case.

Job title

Background Verification Analyst

Job type

Experience level

Mid levelSenior

Salary

$15 - $23 per hour

Degree requirement

No Education Requirement

Location requirements

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