Hybrid AVP, Member Insights

Posted last month

Apply now

About the role

  • Serves as thought leader and unbiased member advocate to provide the customer viewpoint, supported with insight driven evidence to influence business planning
  • Applies an “outside in” perspective, defines areas of opportunity and guides the process of developing insight strategies, defines objectives, challenges basic assumptions, and makes strategic and operational recommendations
  • Creates and maintains strategic partnerships across the enterprise
  • Influences the adoption of member engagement strategies via effective use of member insights and analytics
  • Collaborates with internal / external stakeholders to ensure that enhanced insight is fully utilized and embedded into operational activities
  • Ensures linkages and alignment across all ESM functions, key stakeholders, and strategic partners
  • Builds and leads high performing teams that deliver exceptional results through coaching, mentoring and matrix management
  • Selects, develops and supports team in the attainment of business objectives and strategic initiatives
  • Manages employee performance and facilitates professional development of staff
  • Identifies training opportunities for staff and support their development efforts
  • Demonstrates expertise and motivates the team to embrace new, best in class insights tools and approaches that better equip USAA to move fast in a rapidly digitizing business environment
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

  • Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 10 or more years of setting marketing/ member insight strategy and leading strategy development within business to consumers industries required
  • 6 or more years of people leadership experience in building, managing and/or developing high-performing teams required
  • In-depth knowledge of the trends and dynamics driving change in business to consumer businesses
  • Functional knowledge of marketing research, tools and techniques
  • Can represent and recommend the team’s capabilities with key internal stakeholders
  • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required
  • Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

Benefits

  • comprehensive medical, dental and vision plans
  • 401(k)
  • pension
  • life insurance
  • parental benefits
  • adoption assistance
  • paid time off program with paid holidays plus 16 paid volunteer hours
  • various wellness programs
  • career path planning and continuing education

Job title

AVP, Member Insights

Job type

Experience level

Lead

Salary

$169,880 - $305,780 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job