Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
About the role
- Associate Tech Support Technician providing technical support to Progressive Employees in a hybrid role. Responsible for troubleshooting, problem-solving, and system administration tasks in a NOC environment.
Responsibilities
- Responds to phone calls, live chats, emails and personal requests for technical support
- Escalate issues and provide updates to stakeholders for desktop and application tickets
- Identify, research and resolve technical problems
- Document, Track and monitor problems to ensure a timely resolution
- Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
- Provide detailed diagnostics summary for next tier level support
- Facilitate logins, account support and various other system administration duties
Requirements
- Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
- 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
- Ability to lift, up to 40 lbs.
- Ability to walk, bend, stoop, balance and reach for extended periods of time
- Ability to thrive in a fast-paced, startup environment
Benefits
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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