Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
About the role
- Support Engineer for AWS Data & Analytics at Sun Life. Maintaining applications, collaborating with teams, and implementing improvements.
Responsibilities
- Maintain and support end-to-end applications for the AWS Data & Analytics platform
- Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
- Ensure compliance with incident, problem and change management policies and processes
- Provide technical documentation that includes design and operational support documentation
- Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
- Monitor, identify and implement operational improvements
- Develop an understanding of the business applications supported as well as the business direction
- Participate in rotational on-call operational support, including after hours support
Requirements
- Working towards a bachelor's degree in Computer Science and Engineering or equivalent experience
- Experience with Big Data solutions preferably using Amazon Web Services or equivalent Public Cloud
- Experience with AWS Glue, Lambda, Redshift, Sagemaker and Python/R
- Experience using Hive, SQL, EMR and S3
- Experience with DevOps tools
- Experience with ETL Tools
Benefits
- Professional development workshops
- Student awards
- Socials
- Flexible work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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