Maintain and support end-to-end applications for the AWS Data & Analytics platform
Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
Ensure compliance with incident, problem and change management policies and processes
Provide technical documentation that includes design and operational support documentation
Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
Monitor, identify and implement operational improvements
Develop an understanding of the business applications supported as well as the business direction
Participate in rotational on-call operational support, including after hours support
Requirements
Working towards a bachelor's degree in Computer Science and Engineering or equivalent experience
Experience with Big Data solutions preferably using Amazon Web Services or equivalent Public Cloud
Experience with AWS Glue, Lambda, Redshift, Sagemaker and Python/R
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