Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Workplace Support Engineer dedicated to providing seamless IT support and device management at Truvio. Engage with users and oversee device lifecycle while promoting security best practices.
Responsibilities
- Provide hands-on IT support for PCs, peripherals, and applications (Windows, Microsoft 365, Teams, Outlook)
- Manage device onboarding and configuration using Microsoft Intune and Windows Autopilot
- Oversee the full device lifecycle: procurement, setup, compliance, patching, inventory, and disposal
- Handle employee offboarding, including device recovery and account deprovisioning
- Administer user access across systems (Entra ID, Business Central, CRM) following approved processes
- Own and resolve IT support tickets while maintaining clear communication with users
- Create and maintain IT documentation, guides, and runbooks
- Support security best practices (MFA, conditional access, endpoint compliance)
- Collaborate with internal teams and external vendors across EMEA and globally
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience
- 2+ years in end-user or workplace IT support
- Strong hands-on experience with Microsoft 365 and Windows environments
- Experience with Microsoft Intune (Autopilot is a big plus)
- Familiarity with identity and access management in Entra ID (Azure AD)
- Experience working with ticketing systems and documentation
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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