Provide billable project management to selected projects within the Consulting team
Perform data management and analysis
Perform monthly and quarterly revenue reconciliation
Provide regular and ad-hoc reporting around key performance indicators (KPIs), like backlog, submitted projects, consulting hours, regional dashboards, etc.
Review customer satisfaction reports and identify those failing to meet the required standards
Provide project administration (inbound) and project management (outbound)
Set up and maintain projects using the internal professional services automation tool
Interact with the Project Accounting team to ensure correct project setup, data validation, and revenue recognition on projects
Monitor consultants' time cards, signed timesheets, and project-related expense reports
Gather all relevant project documentation, like milestone acceptances, and ensure it's uploaded to the appropriate repository
Provide input for improvement and optimization of process and system efficiency; promote and train standardized processes to key teams
Provide service sales support; review and track service opportunities
Provide service contractual support like amendments and redemption forms
Be familiar with all systems and tools used by Red Hat Services
Take on additional responsibilities with customer-facing project management activities over time
Requirements
Familiarity with project management fundamentals; certification in Prince 2, Information Technology Infrastructure Library (ITIL), or Project Management Institute (PMI) is a plus
Excellent interpersonal communication, teamwork, and time management skills
Familiarity with contractual and financial concepts and terms
Understanding of professional services automation software
Customer service experience
Willingness to participate in occasional travel to customer sites across the Nordics.
Excellent communication skills in Danish and English
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