Associate Product Manager managing and evolving conversational products at Mundiale. Collaborating with technical teams and stakeholders to define requirements and improve user experiences.
Responsibilities
Manage and evolve conversational products, ensuring alignment with the company's strategy;
Support the discovery process for new features in partnership with the Customer Success (CS) team and internal stakeholders;
Translate business requirements and opportunities into clear user stories and requirements for the technical team;
Propose improvements, new flows, and features based on results, benchmarks, and identified needs;
Prioritize deliverables, balancing impact, effort, and technical feasibility;
Monitor product performance and suggest data- and feedback-driven adjustments;
Collaborate with Customer Success and Sales teams to ensure consistent, user-centered deliveries.
Requirements
Proficiency in Microsoft Office;
Knowledge of performance metrics analysis;
Strong communication skills with both technical and non-technical teams;
Critical thinking and analytical mindset for data-driven decision making;
Experience building and maintaining client relationships.
**Nice to have:**
Experience with conversational products;
Knowledge of messaging platforms, customer journey flows, and NLP;
Familiarity with technical concepts such as APIs, integrations, and product architecture.
Benefits
Competitive salary package aligned with the market 💰;
Flexible benefits (you decide how to use them according to your needs: culture, ride-share apps, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
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