Associate Manager Clinical Support overseeing clinical support staff at CareBridge Health. Requires experience in healthcare and remote people management skills.
Responsibilities
Serves as a subject matter expert in the administrative and operational processes
Assists in problem solving complex issues and cases, such as provider calls, e-services, and authorization issues
May answers calls from providers and members and responds to phone inquiries
Oversees out of network and chart review administrative processes
Works to streamline processes to ensure productivity and accuracy
Collaborates with internal departments on special projects and reporting
Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
Requires high school diploma or equivalent with experience in the healthcare field
any combination of education and experience, which would provide an equivalent background
BA/BS degree in human services preferred
Experience in virtual/remote people management in a healthcare setting is highly preferred
Benefits
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)
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