Hybrid Associate Director, Human Capital Shared Services

at Guidehouse

• Job title: Associate Director, Human Capital Shared Services
• Job type: Full Time
• Experience level: Senior
• Salary: $113,000 - $188,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, McLean, United States

About the role

• Associate Director leading HR initiatives and operational excellence in global services at Guidehouse. Managing HR operations, service delivery, and stakeholder engagement across Human Capital functions.

Responsibilities

• Operationalize and provide leadership for HR initiatives, ensuring alignment with organizational goals and change management best practices.
• Lead the design, implementation, and continuous improvement of HR Service Desk and Employee Services delivery models, ensuring operational excellence and best-in-class employee experience.
• Drive towards global HR Shared Service delivery model so that foundational responsibilities can be serviced and supported onshore and offshore.
• Serve as an advisor and escalation point for complex HR transactions, bridging the gap between stakeholders, technology leads, and HR support teams.
• Manage the strategic operations of the HR Service Desk, ensuring HR tickets in ServiceNow are addressed and resolved in accordance with established service level agreements.
• Oversee HR ServiceNow implementation projects and enhancement activities, partnering with other HR functional areas to translate business requirements into actionable configuration items.
• Identify and mitigate risks in HR Shared Services operations, proactively addressing gaps in documentation, processes, or compliance.

Requirements

• Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.
• Ten (10)+ years of progressive HR experience, including 4+ years in a leadership role within Human Capital Shared Services or HR operations with demonstrated success managing teams and large-scale projects.
• 3+ years of direct experience with Workday (HCM and process optimization) and case management platforms (e.g., ServiceNow).
• Proven ability to lead in a matrixed, challenging environment with a strong focus on customer service and operational excellence.
• Demonstrated knowledge of HR policies, procedures, and compliance requirements across multiple jurisdictions.
• Proven ability to manage high-volume operations while maintaining strategic focus.
• Strong analytical, project management, and communication skills.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend