HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Operationalize and provide leadership for HR initiatives, ensuring alignment with organizational goals and change management best practices.
- Lead the design, implementation, and continuous improvement of HR Service Desk and Employee Services delivery models, ensuring operational excellence and best-in-class employee experience.
- Drive towards global HR Shared Service delivery model so that foundational responsibilities can be serviced and supported onshore and offshore.
- Serve as an advisor and escalation point for complex HR transactions, bridging the gap between stakeholders, technology leads, and HR support teams.
- Manage the strategic operations of the HR Service Desk, ensuring HR tickets in ServiceNow are addressed and resolved in accordance with established service level agreements.
- Oversee HR ServiceNow implementation projects and enhancement activities, partnering with other HR functional areas to translate business requirements into actionable configuration items.
- Identify and mitigate risks in HR Shared Services operations, proactively addressing gaps in documentation, processes, or compliance.
Requirements
- Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree.
- Ten (10)+ years of progressive HR experience, including 4+ years in a leadership role within Human Capital Shared Services or HR operations with demonstrated success managing teams and large-scale projects.
- 3+ years of direct experience with Workday (HCM and process optimization) and case management platforms (e.g., ServiceNow).
- Proven ability to lead in a matrixed, challenging environment with a strong focus on customer service and operational excellence.
- Demonstrated knowledge of HR policies, procedures, and compliance requirements across multiple jurisdictions.
- Proven ability to manage high-volume operations while maintaining strategic focus.
- Strong analytical, project management, and communication skills.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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