Summer Intern in Phathom Pharmaceuticals supporting omnichannel marketing strategies for GI disease treatments. Engaging in analytics and customer touchpoint evaluations within a collaborative internship.
About the role
- Customer Success Associate enhancing customer adoption and retention for Bynder's digital asset management platform. Focused on ensuring clients derive maximum value from the platform and optimizing internal processes.
Responsibilities
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Develop and execute on account / success plans
- Regularly engage customers on operational reviews to evaluate needs and direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Requirements
- 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Strong communication skills, both written and spoken
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Basic understanding of customer service principles and hybrid observability principles
- Ability to follow structured process and information entry
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
Benefits
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Specialist optimizing HubSpot - centric marketing, sales, and service operations at SmartAcre. Partnering with clients to ensure scalable and performant technology stacks aligned with revenue goals.
Customer Success Manager responsible for long - term client relationships and revenue growth at Sitero. Overseeing onboarding, collaboration, and customer satisfaction initiatives.
Director of Customer Success overseeing APAC region for SafetyCulture. Driving customer retention and execution of business goals through strategic leadership and team mentorship.
Customer Success Manager responsible for customer outcomes within the compliance domain at rePurpose Global. Guiding clients through complex data - intensive workflows while ensuring renewals and growth opportunities.
Analista de CRM Pleno working on data orchestration and executing campaigns in a hybrid model. Focusing on analytical and technical collaboration in a transformational environment.
Web Developer focusing on CRM solutions using SugarCRM and Zendesk, customizing and developing features with PHP and JavaScript. Collaborating with clients and ensuring project delivery in Hamburg.
Customer Success Representative driving customer engagement and retention. Collaborating with teams to enhance product adoption and satisfaction through proactive outreach and relationship building.
Microsoft Dynamics CRM Developer enhancing and maintaining CRM solutions. Working with Microsoft technologies and focusing on digital transformation processes in a dynamic environment.
Leads the Customer Success function and operational service delivery for strategic customers in APAC markets. Ensures seamless cooperation across teams for service excellence in Singapore.