As a CRM Consultant, analyze business processes and develop solutions using Microsoft technologies. Participate in project teams and discuss architectures with experienced professionals and students.
About the role
- Customer Success Associate enhancing customer adoption and retention for Bynder's digital asset management platform. Focused on ensuring clients derive maximum value from the platform and optimizing internal processes.
Responsibilities
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Develop and execute on account / success plans
- Regularly engage customers on operational reviews to evaluate needs and direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Requirements
- 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Strong communication skills, both written and spoken
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Basic understanding of customer service principles and hybrid observability principles
- Ability to follow structured process and information entry
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
Benefits
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at DeepL focusing on client success and product adoption of AI solutions. Collaborating with teams to foster trust and long - term partnerships with customers.
CRM Intern at Valentino aiding in client database management and supporting boutique teams. Focusing on data extraction and performance dashboard creation to enhance client outreach and engagement.
Customer Success Specialist engaging with ACA software clients to maximize product utilization. Resolving issues and fostering strong client relationships through proactive support and feedback.
Senior Customer Success Specialist at ACA developing relationships with ComplianceAlpha clients. Providing regulatory and financial market expertise ensuring client satisfaction and project support.
Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
Customer Engagement Consultant providing exceptional service and support for Zurich's direct life products in Australia. Handling customer inquiries and enhancing the customer experience through efficient advice delivery.
Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
Lead transition to AI - powered sales for customers at Modjo, managing Success and Support teams for optimal customer experience.
Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.