Hybrid Associate Customer Success Manager

Posted 3 weeks ago

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About the role

  • Work with customers to ensure adoption, retention, expansion, advocacy and overall success
  • Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
  • Strive to increase product adoption, retention and overall customer satisfaction
  • Develop and execute on account / success plans
  • Regularly engage customers on operational reviews to evaluate needs and direction
  • Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
  • Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
  • Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

Requirements

  • 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
  • Strong communication skills, both written and spoken
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Basic understanding of customer service principles and hybrid observability principles
  • Ability to follow structured process and information entry
  • The ability to work in a fast-paced dynamic environment during tremendous growth
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Excellent organizational, prioritization, and time management skills
  • Experience with other DAM technologies a plus
  • Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)

Benefits

  • Challenging and inspiring work environment
  • Flat hierarchy where your voice will be truly heard
  • Opportunity to initiate your own projects
  • An experienced team is ready to welcome you anytime
  • Unlimited vacation policy
  • Competitive monthly compensation
  • Apple gear
  • Daily lunch
  • Drinks at the Bynder Bar :-)
  • Amazing office in the heart of Amsterdam

Job title

Associate Customer Success Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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