Customer service specialist managing debt negotiation via voice for telecommunication products. Identifying client needs and providing tailored solutions in São Caetano do Sul.
About the role
- Collections Assistant ensuring effective active debt collection for Comerc Group. Working with diverse teams to maintain reports and interact internally while adhering to debt collection policies.
Responsibilities
- Atuação na cobrança ativa de clientes inadimplentes do Grupo Comerc, assegurando a efetividade do processo conforme a régua de cobrança e as políticas internas.
- Realizar a cobrança ativa de clientes inadimplentes através de e-mail, telefone e whatsapp.
- Garantir a correta execução dos processos de Cobrança.
- Prezar pela qualidade do atendimento.
- Alimentar os relatórios internos de cobrança.
- Interagir com as áreas internas da empresa.
- Trabalhar em conjunto com os demais analistas da área
Requirements
- **Power BI** – Análise e visualização de dados para acompanhamento de indicadores e geração de relatórios gerenciais.
- **Microsoft Office (Excel, Word, Outlook, PowerPoint)** – Domínio em planilhas, apresentações e comunicação corporativa.
- **Conhecimento em ERP** – Vivência em sistemas de gestão empresarial com foco nos módulos financeiros e cobrança.
- **Módulos de Telecobrança** – Atuação com ferramentas específicas de cobrança automatizada e discadores inteligentes.
Benefits
- Vale Refeição
- Vale Transporte
- Assistência Médica
- Assistência Odontológica
- Vale Cultura
- Wellhub
- Galena
- PLR
- Day Off de Aniversário
- Seguro de Vida e muito mais...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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