Lead investigation and resolution of complex fraud cases within GEICO's Special Investigations Unit. Manage a team of investigators while ensuring compliance and successful outcomes.
About the role
- Guide and support CSRs in managing customer requests related to product coverage, eligibility administration, billing, and escalations.
- Oversee complex case handling including claims, billing discrepancies, portability, and contract provisions.
- Ensure timely resolution of issues and maintain high service quality aligned with SLAs.
- Monitor team performance, generate reports, and drive continuous improvement.
- Lead team meetings and foster collaboration across departments.
- Support CSRs in effectively using technology tools for daily operations.
Requirements
- High School Graduate
- Administration
- Leadership Management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AV
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