Hybrid Assistant, Customer Service – Exclusively for Candidates with Disabilities

Posted 3 weeks ago

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About the role

  • Conduct inbound customer service interactions via the support platform, ensuring clarity and speed in responses.
  • Record and track customer requests, ensuring they are routed and resolved appropriately.
  • Support various customer processes by providing information at different stages.
  • Keep customer information up to date in internal systems and assist in managing related administrative workflows.
  • Contribute to improving service processes by mapping workflows and sharing suggestions and best practices with the team.

Requirements

  • Currently enrolled in a degree program in Administration, Communication, Project Management, or related fields.
  • Previous experience in inbound customer service and knowledge of key metrics (AHT, Average Wait Time, CSAT, etc.).
  • Familiarity with customer service platforms and CRMs (Zendesk, Salesforce, RD Station, etc.) and Excel.
  • Comfortable working with digital products and apps.
  • Strong written communication and interpersonal skills.
  • Empathy and clarity in customer communication.
  • Organization and attention to detail to handle multiple interactions simultaneously.
  • Proactivity in resolving requests and seeking solutions.
  • Collaboration and teamwork, keeping the customer experience as a priority.
  • Willingness to learn and develop in the Customer Experience area.

Benefits

  • Health insurance 🩺
  • Dental plan 🦷
  • Meal/food allowance on the CAJU card 🥗
  • Home office allowance on the CAJU card 💻
  • Edify Online - continuous English learning platform 🌎
  • Continuous learning: We promote a culture of ongoing learning focused on both soft and hard skills 💻
  • Birthday day off 🎂
  • Childcare or nanny assistance 🍼
  • Extended maternity leave (6 months) 🍼
  • Extended paternity leave (20 days) 🍼
  • Gympass 🏋🏾
  • Life insurance 💓
  • Flexibility 💻

Job title

Assistant, Customer Service – Exclusively for Candidates with Disabilities

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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