Payment Support Specialist providing personalized support in payments for credit union success. This role requires expertise in technical operations, compliance, risk management and payment channels.
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Hybrid Assistant, Customer Service – Exclusively for Candidates with Disabilities
Posted 5 months ago
About the role
- Customer service assistant for Edify focused on client support in a hybrid work environment. Requires ongoing graduation in relevant fields and experience in customer service with digital platforms.
Responsibilities
- Conduct inbound customer service interactions via the support platform, ensuring clarity and speed in responses.
- Record and track customer requests, ensuring they are routed and resolved appropriately.
- Support various customer processes by providing information at different stages.
- Keep customer information up to date in internal systems and assist in managing related administrative workflows.
- Contribute to improving service processes by mapping workflows and sharing suggestions and best practices with the team.
Requirements
- Currently enrolled in a degree program in Administration, Communication, Project Management, or related fields.
- Previous experience in inbound customer service and knowledge of key metrics (AHT, Average Wait Time, CSAT, etc.).
- Familiarity with customer service platforms and CRMs (Zendesk, Salesforce, RD Station, etc.) and Excel.
- Comfortable working with digital products and apps.
- Strong written communication and interpersonal skills.
- Empathy and clarity in customer communication.
- Organization and attention to detail to handle multiple interactions simultaneously.
- Proactivity in resolving requests and seeking solutions.
- Collaboration and teamwork, keeping the customer experience as a priority.
- Willingness to learn and develop in the Customer Experience area.
Benefits
- Health insurance 🩺
- Dental plan 🦷
- Meal/food allowance on the CAJU card 🥗
- Home office allowance on the CAJU card 💻
- Edify Online - continuous English learning platform 🌎
- Continuous learning: We promote a culture of ongoing learning focused on both soft and hard skills 💻
- Birthday day off 🎂
- Childcare or nanny assistance 🍼
- Extended maternity leave (6 months) 🍼
- Extended paternity leave (20 days) 🍼
- Gympass 🏋🏾
- Life insurance 💓
- Flexibility 💻
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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