Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Application Support Engineer supporting the development and maintenance of enterprise applications for federal clients. Working with cloud technologies and modern development tools in a hybrid team environment.
Responsibilities
- Work in a team environment to develop and provide application maintenance and operational support for a large enterprise application.
- Collaborate with product managers, business analysts, and delivery teams to support production issues and enhancement requests.
- Troubleshoot defects, determine root causes, and deliver software patches with quick turnaround.
- Implement solutions that improve application performance, security, and maintainability.
- Perform continuous security assessment and deploy risk-mitigation controls.
- Configure CI/CD pipelines and continuous monitoring tools.
- Prepare deployment packages including builds and all required deployment documentation.
- Support deployment in both on-premises and AWS cloud environments.
- Implement cloud infrastructure as code (IaC) and support AWS cost-optimization activities.
- Develop SOP documentation and runbooks for repeatable operational tasks.
- Perform server hardening based on CIS Benchmarks and DISA STIG requirements.
- Develop technical documentation, operational workflows, and security policies that align with federal IT standards such as FISMA and FedRAMP.
- Conduct vulnerability and compliance scans, analyze findings, and validate remediation.
- Ensure adherence to TurningPoint’s CMMI Maturity Level 5 processes and procedures.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field, with 4+ years of relevant experience.
- Hands-on experience supporting and deploying enterprise-level Java applications in production environments.
- Strong coding and debugging experience using Java, JSP, SQL, XML, JavaScript, JQuery, Spring, Hibernate, and ETL technologies.
- Experience with Oracle, PostgreSQL, and MySQL — including DDL/DML scripting, performance tuning, and large-dataset analysis.
- Experience with Jenkins build automation and static code analysis tools such as OWASP ZAP, Dependency-Check, FindBugs, PMD, and SonarQube.
- Hands-on experience with WildFly or JBoss application servers.
- Strong Unix/Linux background including shell scripting, advanced command usage, and monitoring tools.
- Excellent verbal and written communication skills.
Benefits
- Competitive salary with annual performance bonus, and annual merit increases.
- Comprehensive health benefits fully funded by the company for employees.
- 401(k) retirement plan with company match.
- Paid time off plus holidays.
- Professional development opportunities.
- A collaborative and inclusive work culture.
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