About the role

  • Team up with highly talented and highly motivated engineers and architects using AWS
  • Deploy, monitor, automate & support a highly scalable real-time critical platform impacting millions of individuals
  • Manage complex applications hosted on cloud
  • Support application maintenance activities
  • Manage daily data processing and troubleshoot failures
  • Build proactive monitoring & alerting service
  • Automation using Ansible, Python, Perl scripting
  • Setup and secure new application instances
  • Change management: build deployment and rollback plans and procedures
  • Deploy patches & fixes
  • Create and maintain knowledge base for technical resolutions
  • Create and setup deployment scripts for different environments (Test vs Prod)
  • Configure and optimize instances and web servers for optimal performance
  • Support, architect and implement alongside Technical & Operations teams for customer infrastructure & application deployments
  • Work on critical, highly complex customer problems that span multiple AWS services
  • Build and improve customer operations through scripts to automate and deploy AWS resources
  • Collaborate to build utilities and tools for internal use to operate safely at high speed and scale
  • Drive customer communication during critical events
  • Provide on-call off hour support and work in 24x7 shift environment

Requirements

  • 5+ years of relevant experience
  • Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
  • Strong problem solving, analytical and communication skills
  • Exposure in handling complex application performance issues
  • Exposure to APM tools like AppDynamics, Dynatrace
  • Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
  • Good experience in a DevOps environment / Operations team / Infrastructure Operations team
  • Excellent Troubleshooting skills
  • OS level knowledge (Windows or Linux)
  • Database skills (SQL, Oracle or Postgres / Casandra)
  • Application Server skills (Tomcat, WebLogic, WebSphere)
  • Good understanding on Networking, Load balancers
  • Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell)
  • Experience in working with tools like OpsGenie, Nagios, Rundeck
  • Cloud / Application level Security experience (desired)
  • Experience in Banking & Financial domain (desired)
  • Has worked in an Agile / Sprint development model
  • Provide on-call off hour support and flexible to work in 24*7 shift environment

Job title

Application Support Engineer

Job type

Experience level

Mid levelSenior

Salary

$55,000 - $65,000 per year

Degree requirement

No Education Requirement

Location requirements

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