Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Software Application Engineer at Warner Music Group maintaining and upgrading technical systems. Collaborating in a hybrid environment with varied tech stacks and ensuring system reliability.
Responsibilities
- Maintain, upgrade, and support the technical systems powering WMG's global operations.
- Write clean, maintainable code in Java or Python (backend) and Angular or React (frontend).
- Upgrade application frameworks to stay current with security patches and performance improvements.
- Monitor production systems and improve observability to detect and resolve issues.
- Lead root cause analyses (RCA) for outages and implement corrective actions.
- Partner with business and operations users to troubleshoot, document, and resolve issues.
- Enhance CI/CD pipelines and contribute to team knowledge bases, runbooks, and technical documentation.
Requirements
- Experience in software development, ideally with Java or Python (backend) or Angular/React (frontend)
- Experience with relational databases (Oracle, PostgreSQL) and writing SQL queries
- Effective communicator who can bridge technical and non-technical discussions
- Comfortable collaborating in distributed teams across multiple time zones
- Experience working with enterprise systems and modernizing them
- Hands-on experience with Infrastructure as Code (IaC) to manage cloud resources, ideally in AWS
- Ability to diagnose and resolve issues across desktop, network, and web layers
- Experience being on-call, managing incidents, and meeting SLA commitments.
Benefits
- WMG is committed to inclusion and diversity in all aspects of our business.
- Equal opportunity workplace evaluating qualified applicants regardless of various characteristics.
- Work environment values, appreciates, and respects everyone.
Job title
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Not specified
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