Senior Consultant managing client projects and consultants for YCAP - Group. Focusing on management consulting and organizational transformation strategies driven by client needs.
About the role
- Application Support Consultant providing application support to customers for SESTEK's AI-powered solutions. Responsibilities include installation, troubleshooting, and customer relationship management.
Responsibilities
- Having a very good knowledge of SESTEK Products on both front-end and back-end side
- Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager
- Solving technical problems during projects and after production according to service level agreements
- Giving basic level application support to the customers (Guidance for how to use the application)
- Responding to partner and customer enquiries through e-mail, ticket system and calls
- Overseeing and follow-up on open customer issues
- Recording and managing best practice resolutions for the company’s self-service knowledge base
- Developing customer relationships through professional, dependable and accurate interactions
- Offering proactive communication to clients, account managers and project managers
Requirements
- Bachelor’s degree in computer science/engineering or related area
- A strong command of spoken and written English is essential
- Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams
- Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
- At least mid-level database querying skills (Esp. for MS SQL Server)
- Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework…etc. and Linux Servers
- Basic network knowledge (TCP, UDP protocols; MRCP, SIP …etc.)
- Good command of debugging and diagnostic skills
- Common understanding of software application architecture
- Excellent communication skills, customer orientation and organizational awareness
- Successful in time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- Great to have experience of voice technologies
- Nice to understand DevOps fundamentals
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
- Birthday celebrations, parties, and happy hours
- Breakfast and healthy snacks at the office all day long
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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