Hybrid Analyst/Sr Analyst – Payment Operations

at Nium

• Job title: Analyst/Sr Analyst – Payment Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Mumbai, India

Responsibilities

• As an Analyst/ Senior Analyst in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
• Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
• Onboard new Institutional, SME, and enterprise clients on Nium's platform.
• Monitor, investigate, and resolve payment processing issues.
• To verify statements for various banks and currencies before reprocessing or refunding transactions.
• Creating monthly Invoices for clients and tracking their settlement.
• Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
• Work with Account Managers and Customer Service teams to resolve customer complaints.
• Publish MIS reports to the management and internal stakeholders.
• Organize workflow to meet department objectives.
• Work with Product and Technology teams to improve process efficiency and automation.
• This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements

• Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
• Can prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal and communication skills.
• Demonstrates ability to work with a high degree of quality.
• Demonstrates strong problem-solving/Issue Resolution skills.
• Hands-on experience in MS Office and tools within it.
• Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.

Benefits

• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
• We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
• We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
• We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
• We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.