Director of Asia Pacific Settlement Operations at Mastercard leading a team in daily payment processing and bank relationships. Ensuring operational excellence across settlements and liquidity management with 24/7 global support.
About the role
- As an Analyst/ Senior Analyst in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
- Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
- Onboard new Institutional, SME, and enterprise clients on Nium's platform.
- Monitor, investigate, and resolve payment processing issues.
- To verify statements for various banks and currencies before reprocessing or refunding transactions.
- Creating monthly Invoices for clients and tracking their settlement.
- Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
- Work with Account Managers and Customer Service teams to resolve customer complaints.
- Publish MIS reports to the management and internal stakeholders.
- Organize workflow to meet department objectives.
- Work with Product and Technology teams to improve process efficiency and automation.
- This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.
Requirements
- Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
- Can prioritize, organize, and execute tasks with minimal supervision.
- Demonstrates strong interpersonal and communication skills.
- Demonstrates ability to work with a high degree of quality.
- Demonstrates strong problem-solving/Issue Resolution skills.
- Hands-on experience in MS Office and tools within it.
- Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.
Benefits
- We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
- We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
- We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
- We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
- We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Cloud Engineer managing and optimizing AWS and Azure cloud platforms for Mastercard. Collaborating with teams to ensure secure, efficient operations and robust cloud security.
RP
Redemption PlusTechnical Operations Associate
Technical Operations Associate at Redemption Plus managing data systems and supporting cross - functional teams. Focused on data accuracy, reporting, and system enablement in a hybrid work environment.
AS
Alloheim Senioren-Residenzen SEGerontopsychiatric Specialist
Gerontopsychiatrische Fachkraft providing individual care for residents in a large nursing home operator. Involves key responsibilities in nursing and patient support.
AS
Alloheim Senioren-Residenzen SEGerontopsychiatric Nurse
Gerontopsychiatrische Fachkraft providing individual care for residents in a leading nursing home operator. Focus on gerontopsychiatric care while ensuring high quality of life and support for families.
Gerontopsychiatrische Pflegefachkraft at Team NOVITA providing individualized care for elderly residents. Collaborating with healthcare professionals and supporting residents' needs and quality of life.
KA
KarriereGeriatric Psychiatric Nurse
Gerontopsychiatrische Pflegefachkraft providing care and individualized support at a senior center in Massing. Responsibilities include treatment nursing and collaboration with health professionals.
Director of Digital Modernization at Merck driving patient engagement through data asset management. Leading innovation and strategic initiatives within the Patient Innovation and Engagement team.
SE
SedgwickOperations Manager
Operations Manager overseeing operational functions and compliance with company standards at Sedgwick. Ensuring quality service delivery while managing a team and client relationships.
SA
SanlamPortfolio Operations
Portfolio Operations role at Sanlam crafting investment portfolios and overseeing client interactions. Managing trades and corporate actions while ensuring client satisfaction in energy - driven environment.