Facility Operations Specialist at AMERICAN SYSTEMS troubleshooting building systems in data centers. Responsible for maintenance, compliance, and vendor management to ensure efficient operations.
About the role
- Build dashboards, run data-quality checks, coordinate UAT, and support underwriting model updates for Walker & Dunlop's commercial real estate lending operations.
Responsibilities
- Build and maintain self-serve reports and dashboards (Power BI/Excel); perform ad-hoc analyses to surface risks and opportunities
- Implement exception checks for critical data elements across loan handoffs; run pre-submission validations for lender systems/portals; reconcile error files; document rules/thresholds; partner with business units on root-cause remediation
- Aggregate data from multiple systems, create clear visualizations, and prepare executive-ready PowerPoint decks
- Coordinate and execute user acceptance testing (UAT) for systems used by Debt Operations; log and track issues to closure; validate production releases
- Support underwriting model updates in Excel/VBA; maintain change logs; validate calculations against sample loans; publish release notes
- Collaborate with Underwriting, Closing, Compliance (Loan Quality), Technology, and Servicing to prioritize fixes and align definitions
- Maintain documentation such as change logs, field dictionaries, release notes, submission checklists, and quick-reference guides; support training on new features, reports, and models
- Ensure submission-ready data for lender systems and portals and package insights for senior management
- Perform other duties as assigned
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field required (or equivalent relevant work experience)
- Demonstrated proficiency in data analysis and systems support
- Commercial real estate or financial services exposure preferred
- Expertise in Power BI and Power Query (M), including data modeling, DAX, transformations, and performance tuning
- Advanced Excel with strong VBA/macro skills; experience debugging complex workbooks, auditing formulas, and versioning
- Working knowledge of SQL (or willingness to learn quickly)
- Strong PowerPoint skills for data storytelling and senior-level presentations
- Clear communicator with strong organizational skills and deadline reliability
- Technology-focused mindset with aptitude for learning new tools and systems
- Self-starter with a proactive mindset and eagerness to learn
- Ability to show ownership of work and patience when learning new processes
- Attendance generally required 8:30 am – 5:30 pm local time, Tuesday through Thursday (option to work remotely Mondays and Fridays)
Benefits
- The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
- Comprehensive benefit options (Cigna Healthy Workforce Designation™ - silver level)
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- Health and wellness program – earn cash rewards and access to resources
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Volunteer hours and donation matching
- Option to work remotely on Mondays and Fridays
- Discretionary bonus
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