Technical Business Analyst driving technological change and managing projects for Swiss Re's Corporate Functions IT team. Collaborating with stakeholders to enhance operational efficiencies through innovative solutions.
About the role
- Dispatcher at Stefanini organizing IT service management and delegating tasks to the team. Involved in SLA management and ensuring deadlines are met.
Responsibilities
- Organizar o SLA (Acordo de Nível de Serviço) e garantir que as atividades sejam direcionadas ao time competente na ferramenta de ITSM (Gestão de Serviços de TI)
- Delegar tarefas e atividades aos membros do time de acordo com suas competências e habilidades
- Acompanhar o progresso das atividades e garantir o cumprimento dos prazos estabelecidos
- Realizar o direcionamento de atividades para outros cargos da competência, conforme necessário
- Utilizar diferentes ferramentas de ITSM para delegar e acompanhar as atividades.
Requirements
- Experiência prévia na função de Dispatcher
- Conhecimento em SLA e gestão de prazos
- Conhecimento em ferramentas de ITSM
- Habilidade em organização e gestão de atividades
- Capacidade de delegação e acompanhamento de tarefas
- Certificações em ITIL (Biblioteca de Infraestrutura de Tecnologia da Informação)
- Conhecimento em metodologias ágeis
Benefits
- Vale Alimentação ou Vale Refeição
- Desconto em cursos, universidades e instituições de idiomas
- Academia Stefanini - plataforma com cursos online, gratuitos, atualizados e com certificado
- Mentoring
- Auxílio Creche
- Clube de vantagens para consultas e exames
- Assistência Médica
- Assistência Odontológica
- Clube de vantagens e descontos nos melhores estabelecimentos
- Clube de viagens
- Convênio para Pet
- e muito mais...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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