Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.
About the role
- Brindar soporte operativo en la mesa de gestión de identidades y accesos (IAM) del cliente Telefónica.
- Gestionar la creación, modificación y eliminación de usuarios en sistemas y aplicativos (FortiAuthenticator).
- Ejecutar tareas de administración de accesos y permisos en bases de datos SQL y DB2.
- Dar soporte en la mesa de gestión de identidades de aplicativos, garantizando cumplimiento y trazabilidad.
- Documentar procedimientos, actividades y resultados conforme a los lineamientos del cliente.
- Colaborar con el equipo de Ciberseguridad en la revisión de controles de acceso y documentación técnica.
- Apoyar en el seguimiento y cierre de requerimientos dentro de los tiempos acordados (SLA).
Requirements
- Nivel académico: Técnico o Tecnólogo en Sistemas (en curso o con mínimo 1 año de formación).
- Experiencia: Mínimo 1 año en mesa de soporte o gestión de identidades de aplicativos.
- Conocimiento comprobable en FortiAuthenticator.
- Experiencia en administración de usuarios en SQL y DB2.
- Deseable: Familiaridad con herramientas SIEM o de monitoreo como Fortinet, Splunk, Darktrace, SolarWinds, Aranda o Audiweb.
Benefits
- Cultura de mejora continua y comunicación abierta.
- Entorno ágil (Scrum) con enfoque colaborativo y resultados medibles.
- Equipo multidisciplinario de seguridad con soporte regional y buenas prácticas corporativas.
- Capacitación y desarrollo profesional.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
TC
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