Behavioral Analyst at Clarvida conducting client assessments and implementing Individualized Treatment Plans. Collaborating with families and multidisciplinary providers for clients aged 2 - 21.
About the role
- Analista Administrativo providing support to clients related to ProCare contracts in a technical service context. Managing service orders and coordinating inter-department communications and compliance.
Responsibilities
- Provide support to clients and manage processes related to ProCare contracts, acting as the interface between clients and internal departments on technical service matters.
- Manage the creation, tracking, and maintenance of service orders.
- Prepare, review, and negotiate technical service estimates/quotes.
- Verify regulatory documentation related to technical processes and service contracts.
- Support order analysis, communicate timelines, and follow up with clients on processes.
- Coordinate the picking and availability of parts for repair and support logistics processes (product inbound and outbound).
- Generate and analyze departmental performance reports using Excel and Power BI.
- Serve as the point of contact between internal areas (Sales, Finance, Logistics, Regulatory Affairs & Quality Assurance (RA&QA), Tendering/Procurement) and external service providers.
- Ensure that all activities comply with applicable laws, the FCPA (Foreign Corrupt Practices Act), the Sarbanes-Oxley Act, and Stryker's Code of Conduct.
Requirements
- Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or a related field.
- Experience with fiscal and operational routines for controlling product inbound and outbound.
- Advanced knowledge of Excel and Power BI.
- Proficient with Microsoft Office.
- Experience in Customer Service or technical service support (desired).
- Intermediate English (desired).
- Experience with contract analysis and vendor/supplier management (desired).
Benefits
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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