Director of Convening Operations managing grant - related convenings at Duke Divinity School. Overseeing processes and evaluation within a nationally recognized organization.
About the role
- Airports Process Improvement Specialist at Vueling focusing on operational improvements in baggage handling and passenger disruptions across the Ground Operations domain.
Responsibilities
- Design, implement, and coordinate improvement projects and operational procedures for baggage handling and passenger disruptions
- Ensure that process improvements are successfully embedded across the network
- Guarantee regulatory compliance and procedural integration into the Operations Manual
- Enable real-time data input and tracking; streamline on-ground interventions
- Ensure service quality compliance, maintain contractual leverage, and foster continuous improvement among suppliers
- Mitigate recurrence of service failures and support internal learning processes
- Manage and drive the implementation of automation and digital tools
- Investigate critical baggage and disruption incidents; conduct root cause analysis
- Monitor the performance of handling providers using predefined KPIs and SLAs
Requirements
- Degree in Aeronautical Engineering or a related technical discipline
- Significant experience in baggage operations and disruption management may be considered
- Background in Process Engineering, Lean Operations, or Operational Excellence is advantageous
- In-depth understanding of the end-to-end baggage journey, including misrouting, loss, recovery, tracing, and delivery
- Expert-level user of WorldTracer platform and Navitaire suite
- Knowledge of IATA guidelines and standard operating procedures related to baggage irregularities
- Familiarity with SLA/KPI-driven supplier contracts regarding performance thresholds and penalties
- Skilled in data analysis through Excel, Power BI, Tableau
- At least 2–3 years of professional experience in the aviation industry, ideally within an airline, airport authority, or handling company
Benefits
- Staff travel
- Discounts
- Flexible working model
- Health insurance
- Training
- Transportation
- Gym
- Nutrition
- Physiotherapy
- Acupuncture
- Psychology support
- Medical service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Director of Grant Operations at Duke Divinity School managing grant programs. Overseeing administrative management, compliance, and collaboration with various stakeholders.
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