Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.
About the role
- Airports Process Improvement Specialist at Vueling focusing on operational improvements in baggage handling and passenger disruptions across the Ground Operations domain.
Responsibilities
- Design, implement, and coordinate improvement projects and operational procedures for baggage handling and passenger disruptions
- Ensure that process improvements are successfully embedded across the network
- Guarantee regulatory compliance and procedural integration into the Operations Manual
- Enable real-time data input and tracking; streamline on-ground interventions
- Ensure service quality compliance, maintain contractual leverage, and foster continuous improvement among suppliers
- Mitigate recurrence of service failures and support internal learning processes
- Manage and drive the implementation of automation and digital tools
- Investigate critical baggage and disruption incidents; conduct root cause analysis
- Monitor the performance of handling providers using predefined KPIs and SLAs
Requirements
- Degree in Aeronautical Engineering or a related technical discipline
- Significant experience in baggage operations and disruption management may be considered
- Background in Process Engineering, Lean Operations, or Operational Excellence is advantageous
- In-depth understanding of the end-to-end baggage journey, including misrouting, loss, recovery, tracing, and delivery
- Expert-level user of WorldTracer platform and Navitaire suite
- Knowledge of IATA guidelines and standard operating procedures related to baggage irregularities
- Familiarity with SLA/KPI-driven supplier contracts regarding performance thresholds and penalties
- Skilled in data analysis through Excel, Power BI, Tableau
- At least 2–3 years of professional experience in the aviation industry, ideally within an airline, airport authority, or handling company
Benefits
- Staff travel
- Discounts
- Flexible working model
- Health insurance
- Training
- Transportation
- Gym
- Nutrition
- Physiotherapy
- Acupuncture
- Psychology support
- Medical service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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