Records Technician supporting Human Resources by managing employee files and assisting with database updates. Engaging customers with information and technical assistance.
Responsibilities
Prepare physical personnel files for conversion to digital format.
Create/update cases in tracking database, to document requests/phone calls received and resolution/escalation of request/call.
Answer incoming phones calls and provide general information/technical assistance to customers concerning various functional areas of HR and/or transfer/escalate to appropriate COE/individual.
Serve as back-up to the On-Line team by sorting and distributing mail and fax and create cases and update tracking logs to document action taken.
Perform other related duties as required.
Requirements
Six months of administrative or clerical work experience.
College or vocational school can substitute for the required experience.
A high school diploma is required.
Benefits
State Group Insurance coverage options
Savings & Spending Accounts
401 (a) FICA Alternative Plan administered through VALIC and more!
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