Lead Director, Client Services responsible for strategic leadership and operational excellence in Rebate Operations at CVS Health. Overseeing client service efforts and team management to ensure satisfaction and compliance.
About the role
- Agency Executive building relationships with VIP agents to enhance business operations. Leading engagement activities and providing consultation on claim performance indicators while mentoring junior staff.
Responsibilities
- Provides leadership for the agency council and engagement activities.
- Serves as a key contact for Sales and Distribution leadership to address claim opportunities and trends.
- Builds effective relationships with internal and external business partners, agents and or customers to takes ownership, manages with vision and leads The Hartford's staff to successful outcomes and results.
- Provides consultation to select VIP and Top Partner at least annually to review the key claim performance indicators for business underwritten.
- Leverages deep knowledge of The Hartford's Claim and Program products and services to consult agents and brokers.
- Mentors and develops less senior team members.
- Segments Supported: General Industries, Tech, Large Property, Construction, Marine, Energy, Small Commercial, Personal Lines for VIP and Top Partner Agents and Brokers.
Requirements
- 10+ years of Property & Casualty insurance experience
- Bachelor Degree or equivalent industry experience
- Prior sales and leadership experience required
- Must reside within assigned geographic region, as face to face interactions are required
- Functional expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
- Excellent ability to present virtually and in person to senior leaders and internal & external audiences
- Advanced knowledge of analytical claim data review with demonstrated ability to consult re: loss cost containment initiatives through detailed analysis of claim results
- Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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