Lead Director, Client Services responsible for strategic leadership and operational excellence in Rebate Operations at CVS Health. Overseeing client service efforts and team management to ensure satisfaction and compliance.
About the role
- Team Leader managing KYC/AML processes at Vistra Global Services in Mauritius. Leading a team and ensuring compliance with policies and procedures in the onboarding process.
Responsibilities
- Manage the timely on-boarding/ review of clients by performing KYC/AML checks as applicable in accordance with policies and procedures in place
- Oversee the day-to-day activities of a Team
- Provide support, guidance and coaching to staff and maximise their potential
- Liaise with clients/front office/compliance as part of the KYC process
- Maintain positive and productive working relationships with internal and external clients
- Assist in preparing monthly statistics/KPIs for Senior Management
- Comply with company policies and procedures and adherence with relevant administration procedure manuals
- Participate in ad hoc projects or matters
Requirements
- Experience managing/coaching a KYC/Onboarding team
- Must be able to easily grasp and comprehend AML risks and develop tailored KYC searches accordingly
- Good communication and organisational skills to meet tight deadlines
- Proficient in MS Office (Microsoft Word, Excel, Power point)
- Able to multi-task, prioritise and manage time effectively
- Ability to solve problems and work independently and as a member of a team
- Have a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
- Quick learning ability to new systems and operational procedures
- Familiarity with capital market/fund structures would be an advantage
- Able to work flexible hours to meet operational needs when required
- At least 7 years’ work experience in a similar sector
Benefits
- Flexible hybrid working arrangement
- Probation leave
- Medical Scheme
- Sponsored ACCA and ICSA
- Study/Examination Leave
- Pension Scheme
- Group Personal Accident, Death & Disability Cover
- Excellent job exposure and career prospects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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