Client Service Manager working with assigned Client Managers to maintain and grow existing Small Group business. Ensuring positive account relationships and effective communication with clients and internal teams.
CP
Onsite Veterinary Client Service Representative
Posted 2 hours ago
About the role
- Client Service Representative at Ridge Lake Animal Hospital serving as the first point of contact for clients and their pets. Handling inquiries, payments, and client information management.
Responsibilities
- Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
- Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
- Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
- Receives and transmits telephone and fax messages accurately and promptly
- Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
- Prepares health certificates, immunization certificates, and euthanasia certificates
- Prepares client invoices and obtains payment after services are performed.
- Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
- Maintains a polished and professional appearance
- Performs other duties as deemed necessary
Requirements
- High school diploma or equivalent
- Relevant experience with basic office functions within a busy environment
- Previous reception and veterinary industry experience are preferred but not required
Benefits
- Medical, Dental, and Vision Insurance
- 401K with Matching
- Life Insurance
- Disability Insurance
- Employee Assistance Program
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