Administrative Assistant providing support to Cloudflare's Country leader in Japan, assisting with scheduling travel, meetings, and office management tasks in Tokyo.
About the role
- Administrative Coordinator for StarRez Professional Services. Manage project plans, reporting, surveys, and stakeholder communications to ensure on-time SaaS delivery.
Responsibilities
- Maintain and update Service and Success Package project plans, ensuring task owners, timelines, and dependencies are current
- Partner with Project Managers to monitor project status, flag risks, and surface gaps across timelines, budgets, and resource allocations
- Support program-level reporting and trend identification to help reduce non-billable time and increase on-time, in-scope delivery
- Prepare monthly utilization and performance reports for internal and external stakeholders, including visual dashboards and narrative summaries
- Track contract consumption against forecasted hours and raise alerts on over or under-utilization
- Coordinate internal check-ins and retrospectives to support continuous improvement
- Manage the distribution and collection of customer satisfaction surveys following project engagements
- Compile and analyze survey data to identify trends, share wins, and inform delivery adjustments
- Act as an operational coordinator ensuring visibility, accountability, and smooth delivery across the project portfolio
Requirements
- 2+ years in an administrative, operations, or PMO support role, ideally within professional services or SaaS
- Strong organizational skills, with the ability to manage multiple priorities
- Confident using tools such as Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp)
- Strong communication skills, especially when summarizing data or coordinating across roles
- Comfortable navigating ambiguity, asking clarifying questions, and offering practical solutions
- Experience in a customer-facing professional services environment (preferred)
- Familiarity with Salesforce or similar CRM/reporting tools (preferred)
- Exposure to project forecasting, billing, or time tracking data (preferred)
Benefits
- A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
- Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
- Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
- Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
- Z-Factor: We take pride in our culture of passion, care, and high performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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