Maintain and update Service and Success Package project plans, ensuring task owners, timelines, and dependencies are current
Partner with Project Managers to monitor project status, flag risks, and surface gaps across timelines, budgets, and resource allocations
Support program-level reporting and trend identification to help reduce non-billable time and increase on-time, in-scope delivery
Prepare monthly utilization and performance reports for internal and external stakeholders, including visual dashboards and narrative summaries
Track contract consumption against forecasted hours and raise alerts on over or under-utilization
Coordinate internal check-ins and retrospectives to support continuous improvement
Manage the distribution and collection of customer satisfaction surveys following project engagements
Compile and analyze survey data to identify trends, share wins, and inform delivery adjustments
Act as an operational coordinator ensuring visibility, accountability, and smooth delivery across the project portfolio
Requirements
2+ years in an administrative, operations, or PMO support role, ideally within professional services or SaaS
Strong organizational skills, with the ability to manage multiple priorities
Confident using tools such as Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp)
Strong communication skills, especially when summarizing data or coordinating across roles
Comfortable navigating ambiguity, asking clarifying questions, and offering practical solutions
Experience in a customer-facing professional services environment (preferred)
Familiarity with Salesforce or similar CRM/reporting tools (preferred)
Exposure to project forecasting, billing, or time tracking data (preferred)
Benefits
A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
Z-Factor: We take pride in our culture of passion, care, and high performance.
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