Perform collections on all defaulted accounts, in accordance with Corporate policies and procedures.
Coordinate payment arrangements with debtors in accordance with the Corporate collections policy.
Prepare and manage account correspondence including overdue, final and ad hoc notices.
Field client inquiries on invoices and resolve issues using soft collection skills.
Contact clients to resolve cash application issues, when required, and work with other Financial Services staff to communicate a resolution.
Perform record retention responsibilities.
Work with Stantec’s Project Managers and Project Accountants to resolve issues in a timely manner.
Verify initial client set up information or changes to ensure accurate billing details.
Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to mitigate any financial risk to Stantec.
Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc.) in conjunction with other stakeholders.
Perform other similar and related duties as assigned.
Requirements
High School Diploma with a minimum of 2-3 years’ experience or an equivalent combination of post-secondary.
Previous experience in a collection-related role(s), where success was demonstrated based on established metrics.
A/E industry experience in a professional services environment preferred.
Advanced proficiency in a Windows environment, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat (Reader/Writer).
Skilled in using ERP systems to manage financial data and transactions.
Solid understanding of accounting principles and concepts relevant to accounts receivable.
Capable of working independently with minimal supervision, as well as collaboratively within a team.
Strong interpersonal skills with the ability to communicate effectively with customers, vendors, and internal stakeholders.
Excellent time management and organizational skills.
Proven ability to build and maintain positive working relationships.
Strong written and verbal communication skills.
High attention to detail and accuracy.
Committed to delivering exceptional customer service.
Experience with Oracle is considered an asset.
Benefits
health, dental, and vision plans
wellness program
health care spending account
wellness spending account
group registered retirement savings plan
employee stock purchase program
group tax-free savings account
life and accidental death & dismemberment (AD&D) insurance
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