Manager driving customer - centricity across global teams via customer insights platforms. Liaising between stakeholders and platform teams to improve customer experience and business outcomes.
About the role
- Manager, Account Specialist leading a team to drive renewals and commercial execution. Working at Thomson Reuters to enhance customer experience and revenue growth through upsell opportunities.
Responsibilities
- Lead a team responsible for driving renewals and commercial execution across a portfolio of customers.
- Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
- Oversee end-to-end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
- Drive incremental revenue through low-complexity upsell and cross-sell opportunities; support pricing and negotiation strategies.
- Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
- Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
- Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Requirements
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
- 5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
- Experience in SaaS or recurring revenue environments.
- Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
- Advanced English proficiency both written and oral.
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- 401k plan with company match
- Paid time off
- Parental leave
- Sabbatical leave
- Paid volunteer days off annually
- Adoption & Surrogacy Assistance
- Employee Stock Purchase Plan
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