LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Build and maintain strong, long-lasting customer relationships
- Act as the lead point of contact for all account-related matters
- Understand customer needs, decision-making processes, and key stakeholders
- Identify and pursue new business opportunities in collaboration with internal teams
- Grow the existing business portfolio and ensure profitability
- Ensure timely and successful delivery of Stoneridge solutions aligned with customer expectations
- Represent customer feedback and needs internally to drive continuous improvement
- Lead the quotation process with support from the internal sales team
- Document and track customer open issues
Requirements
- B.Sc. in Business Administration, Engineering, or equivalent
- Strong interest in technical products and solutions
- Excellent negotiation and relationship-building skills
- Team-oriented, self-motivated, and dependable with strong communication skills
- Results-driven with a proactive and problem-solving mindset
- Experience in the automotive industry or with automotive customers is preferred
- Understanding of sales processes and CRM systems (e.g., SuperOffice)
- Organized and structured with attention to detail
- Fluent in Swedish and English, both written and spoken
- Willingness to travel extensively within Sweden
Benefits
- Supportive environment
- Opportunities for innovation and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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