Client Relationship Manager at Manulife aiding clients in navigating Group Retirement Services. Building relationships and supporting governance needs with tailored recommendations.
About the role
- Account Manager managing client accounts at 1Milk2Sugars, leading marketing and PR campaigns. Seeking a proficient French-English bilingual candidate with agency experience in public relations.
Responsibilities
- Develop and maintain strong client relationships, serving as a trusted advisor and strategic partner
- Lead the development and execution of integrated marketing & public relations campaigns, working closely with internal teams to ensure projects are delivered on time and within budget
- Define project objectives, timelines, and budgets, and monitor progress to ensure successful project delivery
- Provide strategic guidance to clients, identifying opportunities for growth and optimization
- Actively participate in new business development efforts, including identifying leads, pitching and contributing to proposals
- Mentor and provide guidance to direct reports and other team members
- Stay informed about industry trends and best practices, sharing insights with clients and internal teams
- Ensure client satisfaction and retention through exceptional service delivery and proactive communication
- Prepare and review thoughtful client reports: monthly, quarterly and campaign recaps with attention to insights and strong analytical data
- Take the lead in drafting SOWs and contracts for new projects or campaigns, ensuring that all terms and conditions are clearly defined and documented
- Collaborate with finance dept. and partners to ensure that contract documents comply with company policies, legal requirements, and industry standards
- Provide guidance and support to the account team in contract preparation, reviewing their work and offering feedback as needed
Requirements
- Bachelor's degree/certificate in Communications, Public Relations or related specialties preferred
- French-English Bilingual: Proficiency in both languages is an asset
- Minimum 5 years working experience in public relations (Agency experience is a must)
- Proven track record of success in managing client relationships and delivering strategic marketing campaigns
- Strong leadership and communication skills, with the ability to inspire and motivate teams
- Excellent project management skills, with the ability to manage multiple projects simultaneously
- An understanding of the Canadian media landscape and past relationships with key editors & influencers is an asset
- Proficiency with Mac systems, as well as Office software (Word, PowerPoint & Excel)
- Polished writing & presentation skills; both written & in person
Benefits
- Medical, vision, and dental benefits after three months
- 4-day workweek with hybrid options
- Paid break during Christmas
- Premium Calm app subscription
- Access to Perkopolis
- Work from wherever you want for up to 3 weeks after a year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Account Management at Mad Mobile leading customer success strategy and revenue growth in SaaS. Fostering executive relationships and optimizing customer satisfaction and retention metrics.
Account Manager developing individual account strategies for advertising customers at flaschenpost. Managing retail - media measures and collaborating with brands and agencies.
Account Manager responsible for managing customer relationships to exceed sales revenue at BlackHawk Industrial. Focusing on product knowledge and excellent customer service.
Account Manager for thriving businesses at OneDigital, assisting with Property & Casualty insurance management. Building client relationships, processing policies, and handling various insurance tasks.
Client Value Executive managing accounts in financial services at TransUnion. Ensuring client satisfaction, product implementation, and driving sales through client relationships.
Account Manager responsible for day - to - day client services and operations at Acrisure. Must have insurance license and 5 years of experience in the insurance industry.
Account Manager managing day - to - day service needs for external and internal customers at Acrisure. Leveraging expertise in client coordination and insurance processing to enhance customer experience.
Senior Account Manager managing complex construction accounts and client service delivery at Acrisure. Collaborating with producers and leading teams to ensure client satisfaction and retention.
Strategic Partnerships Manager leading Cafeyn Premium distribution partnerships across Europe. Focusing on B2B2C models in Telecom, Banking, Insurance, Pay TV, and Retail sectors.