Hybrid Account Manager – Insurance Liability

at DWF

• Job title: Account Manager – Insurance Liability
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Claims Account Manager managing insurer clients in the Insurance Liability department. Overseeing claims, client relationships, and supporting company goals with effective file management.

Responsibilities

• Ownership and maintenance of a portfolio of files
• Early and effective liability assessment
• Assessment and justification of reserves in line with authority levels
• Employ proactive early intervention strategies to reduce claims cost
• Develop a strategy for claim resolution
• Prioritise tasks to oversee up to 180 - 200 claim files
• Assessment of recovery prospects
• Ownership and maintenance of Trust Accounts where appropriate
• Manage client’s trust account including payment of legal invoices and settlements
• Reconciliation of Trust Accounts
• Keep Trust Accounts in the black
• Maintain the client relationship to achieve superior results
• Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means
• Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers
• Provide training, as required, to the insured to facilitate improved risk management
• Report to and update relevant stakeholders regarding claims as required
• Facilitate regular and structured contact with clients
• Competent use of systems and processes in claim management
• Effective use of Figtree, Organise It, and Outlook
• Understand and adhere to Proclaim processes and procedures
• Understand insurance policy review, application and policy coverage
• Supporting the achievement of company goals and vision
• Effective file and claim management to support Proclaim in meeting objectives and targets (budget, new business and existing business)
• Account retention and development of new business
• Utilise marketing and networking opportunities
• Support other team members as required

Requirements

• Bachelors Degree in Law
• Accuracy, attention to detail and quality
• Time management and demonstrated ability to prioritise and multi-task
• Effective Negotiation and advocacy ability
• Strong verbal and written communication including sound telephone manner
• Computer skills – Usage of internal systems
• Drafting documents, letter writing and typing ability
• Ability to run and interpret reports
• Solid analytical and dispute resolution ability
• Relationship building
• Presentation skills
• Broad understanding of the Insurance industry
• Understanding of the Insurance Contracts Act
• Understanding of the Insurance Code of Practice and Privacy Code
• Understanding the role of brokers and industry stakeholders
• Understanding of Law/Tort/Contracts and State Jurisdictions
• Interpretation of policy/clauses/exclusions
• Solid understanding of the client structure, fee structure and invoice process
• Ability to assess quantum and reserve effectively
• Ability to identify conflicts of interest
• Understanding of Lloyds of London key processes.

Benefits

• 2 volunteer days off a year
• Birthday leave
• Flexible work from home model
• Comprehensive rewards package