Licensed Inbound Sales Consultant responding to inbound calls for Farmers insurance products. Aiming to provide exceptional customer service while generating sales from inbound and outbound calls.
About the role
- Account Director leading client relationships for adm Indicia’s global partnerships. Ensuring operational excellence and strategy alignment across multiple markets and teams.
Responsibilities
- Own and lead the client relationship, ensuring alignment to commercial and marketing priorities
- Inspire, mentor, and lead the in-market team to achieve operational excellence, innovation, and client satisfaction.
- Advance the strategic agenda by pinpointing areas to progress up the marketing value chain.
- Build strong relationships with client stakeholders across marketing, shopper, brand, and procurement
- Partner with strategy, performance, and production teams to deliver seamless, integrated solutions
- Ensure all delivery is aligned with contractual obligations, KPIs, SLAs, and quality expectations
- Act as the market’s voice within the regional structure, escalating needs and opportunities to the Regional Client Partner.
- Champion ongoing improvement by identifying process, creative, or operational enhancements that unlock value.
Requirements
- Minimum 10 years’ experience in agency, client services, or marketing delivery
- Proven experience leading client relationships in complex, fast-moving environments
- Strong commercial understanding and P&L awareness
- Excellent leadership and people development skills
- Deep understanding of shopper strategy and retail activation
- Strong problem-solving skills with the ability to balance short-term priorities and long-term strategic goals
- Confident working with senior stakeholders across marketing, procurement, and commercial functions
- Experience managing cross-functional teams to deliver integrated solutions and measurable outcomes
- Comfortable operating in matrixed, multi-market organisations
- Fluent in English and Dutch.
- Experience working across shopper, trade, or retail channels is preferred.
Benefits
- *adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.*
- *Equal Opportunities*
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Licensed Inbound Sales Consultant role at Farmers, focusing on selling insurance products and providing customer service in a hybrid work setup.
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