Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- Account Analyst driving data-driven marketing strategies for international brands in Panama. Leading project execution and campaign analysis with a focus on measurable results.
Responsibilities
- Liderar tácticas y definir/implementar tareas para proyectos con inicio y fin claros
- Analizar información, compartir hallazgos y recomendaciones accionables
- Asegurar la calidad de entregables con alta atención al detalle
- Mentorear y guiar a pasantes en su desarrollo profesional
- Dar seguimiento y controlar la entrega de tareas de equipos multidisciplinarios
- Monitorear campañas en Google Ads, Meta Ads Manager, TikTok Ads Manager y DV360 para verificar pacing, activación y cumplimiento de objetivos
- Generar reportes claros utilizando herramientas como Excel/Google Sheets, Supermetrics y Looker
- Coordinar proyectos y tiempos de entrega mediante ClickUp, Asana o Clockify
- Participar en reuniones con clientes para dar seguimiento a necesidades y prioridades
- Controlar facturación y documentación de proyectos, manteniendo orden y precisión
Requirements
- 1 a 2 años en posiciones relacionadas con marketing digital, análisis de campañas o gestión de proyectos (preferiblemente en agencias digitales con enfoque en performance o conversión)
- Dominio de Google Ads, Meta Ads Manager, TikTok Ads Manager y DV360
- Manejo de Supermetrics, Looker y Excel/Google Sheets para análisis y reporting
- Experiencia en coordinación de proyectos con ClickUp, Asana o Clockify
- Seguimiento y análisis de KPIs: CTR, CPC, CPM, CPA, ROAS y pacing de inversión
Benefits
- Diferentes planes y programas de desarrollo de habilidades digitales, y de liderazgo sin importar la función que desempeñes
- Compensación en línea con estándares competitivos y planes de crecimiento profesional y compensación
- Cultura organizacional enfocada en el desarrollo personal y profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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