support-engineer

Ness Digital Engineering is a full-lifecycle digital engineering firm headquartered in New York. The company offers services that encompass digital advisory and scaled engineering capabilities across various industries, including Financial Services, Manufacturing & Transportation, and Media & Entertainment. With expertise in cloud services, data and analytics, and intelligent engineering, Ness has developed a reputation for helping businesses achieve digital transformation. The company operates globally across 11 innovation hubs, utilizing a globally distributed agile development model called Flexshoring. Ness partners with leading technology platforms like AWS, Microsoft Azure, and Salesforce to provide specialized solutions. In 2022, the global investment firm KKR acquired Ness Digital Engineering.

Ness is a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. As your tech partner, we help engineer your company’s future with cloud and data. For more information, visit www.ness.com

Ness Digital Engineering

• Act as Level 1/2 support for Salesforce end users
• Handle incoming incidents and service requests via ticketing system
• Provide timely, clear, and empathetic communication to users
• Resolve common user issues at first contact wherever possible
• Support users on Salesforce Sales Cloud, Service Cloud, and Experience Cloud functionality
• Assist with login and access issues
• Guide users on best practices and standard operating procedures
• Accurately log, categorize, and prioritize tickets
• Follow defined SLAs and escalation procedures
• Perform initial troubleshooting and root-cause identification
• Escalate complex issues to L3 with proper documentation
• Create and update knowledge articles, FAQs, and runbooks
• Participate in shift-based, follow-the-sun support model

Salesforce L1/L2 Support Engineer – End-User Support

Salesforce L1/L2 Support Engineer providing end-user support for Salesforce applications across global business teams. Acting as first contact for user issues and ensuring smooth Salesforce experience.

ESET is a global leader in cybersecurity, providing advanced security solutions for home and business users. Their offerings include real-time antivirus protection, online banking security, identity theft protection, and multi-layered endpoint protection, leveraging over 30 years of expertise and 11 research centers worldwide. ESET is committed to delivering user-friendly security solutions backed by award-winning performance and customer support.

For more than 30 years we have been here helping to watch over and protect progress.  Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. 

Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.

And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. 
Put simply - when technology enables progress, ESET is here to protect it.

ESET - Progress. Protected.

Visit www.eset.com to learn more


ESET

• Provide technical support for ESET products to our customers and partners
• Search for solutions of issues in cooperation with developers
• Gather data about new issues solved and provide them to other teams / departments
• Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
• Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
• For complex issues provide detailed findings to developers
• Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month)

Global Technical Support Engineer II

Technical Support Engineer providing support for ESET products to customers and partners. Involves problem-solving, root cause analysis, and 24/7 availability.

Global Technical Support Engineer I

Technical Support Engineer providing support for ESET products to customers and partners. Responsible for troubleshooting, root cause analysis, and collaboration with developers.

CPM International is an international sales outsourcing and brand experience agency that partners with leading brands to increase sales and optimize ROI. The company offers a comprehensive mix of services including field sales, contact centers, digital innovations, creative commerce, experiential marketing, and data analytics to enhance customer engagement and brand loyalty. Utilizing their unique Liquid methodology, CPM leverages real-time and predictive AI data to provide a nuanced understanding of customer needs and optimize brand performance across various channels. With a commitment to social responsibility and innovative solutions, they aim to drive sales growth for iconic brands worldwide.

CPM International, inspiring and influencing human behaviour.  

We create and deliver insight-led sales, marketing and customer experience strategies, wherever and whenever our clients’ customers and shoppers can be influenced.

We bring ideas to life with commitment, energy and positivity.  We make things happen through a bespoke combination of sales, marketing and customer experience. We offer global reach, but our approach is centred around you 

We deliver meaningful data-driven conversions through empowered people.

We care, we’re curious, we achieve together = we’re people people 

Contact us to see how we can inspire you
www.cpm-int.com or call +44 (0)20 3481 1020

CPM International

• Provide first-line support to B2C customers on Sound United’s online portfolio of products via multiple contact channels in both German and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Order Management, Sales & Technical Support Advisor – German Market

Providing first-line support to B2C customers on audio products in German and English. Handling customer inquiries and ensuring satisfaction through effective communication and problem resolution.

AT&T is a major telecommunications company offering a range of services including wireless, internet, and fiber to consumers and businesses. The company is committed to connecting people through technology and innovation, with a focus on sustainability and shareholder returns. AT&T places importance on corporate responsibility, cultural inclusion, and public policy. They also engage in disaster recovery and provide public sector and FirstNet services. AT&T is actively involved in advancing its wireless network technology through collaborations and innovations such as Open RAN. The company also plays a role in the consumer electronics market, offering tech gifts like the AT&T amiGO Jr. Tab™ and kids’ smartwatch. Moreover, AT&T is dedicated to protecting consumer data and privacy, addressing incidents promptly to maintain trust with users.

We understand that our customers want an easier, less complicated life.  
 
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result.  How will we continue to drive for this excellence in innovation?
 
With you.
 
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
 
What are you dreaming of doing with your career?
  
Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
 
To learn more about joining AT&T, visit: http://www.att.jobs

We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T.  In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts.  AT&T is providing this content for your information only.

AT&T

• Responsible for the patching, monitoring, user administration, and maintenance of MySQL, Oracle, and PostgreSQL database servers
• Play a key part in problem determination and resolution, supporting internal customers, and ensuring all configurations align with company standards

Senior Specialist, Technical Support

Database Administrator managing MySQL, Oracle, and PostgreSQL database servers. Key role in problem resolution and configuration alignment with company standards while supporting internal customers.

• Execute and manage all IT related ordering for International TSI and PMATT Projects.
• Monitor and track ordering progress, identifying and mitigating issues proactively.
• Collaborate with IT teams to assess technical requirements and ensure alignment with business needs.
• Work as part of the TSI Asset Disposal team to ensure proper disposal of AT&T Assets by meeting all audit requirements and deadlines.
• Work as part of the invoice approval team to ensure timely approval and tracking of invoices and solve any arising issues.
• Understand TSI infrastructure, cloud technologies, and cybersecurity best practices.
• Serve as the primary contact for technical and project teams for all Asset Disposal areas
• Facilitate clear communication to ensure ordering/project status is visible to all parties involved.
• Provide regular updates and manage expectations.
• Work closely with cross-functional teams, including TSI technical teams, Accounts Payable, Global Supply chain, Asset Disposal team and external vendors.
• Identify opportunities to enhance Asset Disposal and invoice approval processes, tools, and methodologies.
• Implement industry best practices to improve efficiency.
• Maintain comprehensive tracking of Asset Disposal progress.
• Address discrepancies between invoices and orders.
• Always execute our money saving attitude by finding ways to reduce costs.
• Driving continuous improvement in the above areas.

Technical Support Specialist

IT Specialist part of Financial Team managing asset disposal and IT ordering processes for TSI. Collaborating with cross-functional teams and ensuring successful delivery of IT initiatives.

• Provide first-line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in both French and English.
• Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Action return requests and refunds in a smooth, timely and customer-centric manner.
• Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate.
• Proactively spot, drive and convert sales opportunities.
• Upsell and cross sell across the designated categories.
• Ensure customer satisfaction through end-to-end management of each request.

Order Management, Sales & Technical Support Advisor – French Market

Providing first-line support for audio products at Masimo Consumer in Bratislava. Handling customer inquiries in French and English, ensuring satisfaction and converting sales opportunities.

Hybrid Support Engineers roles in Slovakia

Browse 7 hybrid support engineers roles hiring in Slovakia plus related opportunities such as it support.

7 jobs found

Salesforce L1/L2 Support Engineer – End-User Support

Ness Digital Engineering

Global Technical Support Engineer II

ESET

Global Technical Support Engineer I

ESET

Order Management, Sales & Technical Support Advisor – German Market

CPM International

Senior Specialist, Technical Support

AT&T

Technical Support Specialist

AT&T

Order Management, Sales & Technical Support Advisor – French Market

CPM International