customer-support

TDCX is a provider of customer experience solutions that supports businesses in connecting with their customers through various communication channels. The company emphasizes privacy and security in its messaging services, allowing businesses to engage with their clientele effectively while ensuring data protection. TDCX also focuses on building community and facilitating group conversations, making it easier for conversations and interactions to flow seamlessly across platforms.

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty, and to protect their online communities. 

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia have made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment.

TDCX employs more than 19,000 employees across 34 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, Philippines, Türkiye, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com.

TDCX

• Provide excellent support experience to the host & guest via inbound/outbound calls and chats in Thai and English
• Identify customer's needs, research any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with the owner and the guest to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Customer Service Specialist – Lodging & Tourism Account, Thai Speaker

Customer Service Specialist providing exceptional support for a lodging & tourism account. Engaging with customers in Thai and English through calls and chats to enhance their experience.

Fast, open-source and secure language models. Facilitated specialisation of models on business use-cases, leveraging private data and usage feedback.

Built from a world-class team in Europe, targeting global market. Join the team ! https://jobs.lever.co/mistral/

Mistral AI

• Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.
• Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.
• Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.
• Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.
• Identify common customer pain points and suggest improvements to streamline support workflows.
• Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.

Technical Customer Care Expert

Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.

Integral Ad Science is a global leader in media measurement and optimization, specializing in improving the quality and effectiveness of digital advertising. The company provides solutions for ad fraud prevention, brand safety, contextual targeting, and viewability across multiple channels such as CTV, social platforms, and mobile. With a focus on delivering actionable insights, IAS helps publishers, brands, and agencies optimize their digital media presence to drive superior campaign results. Additionally, IAS engages in co-innovation with partners to develop ad tech solutions that enhance digital media quality and transparency.

The IAS media measurement and optimization platform delivers the most actionable data to drive superior results.

Integral Ad Science

• Manage all inbound requests from designated accounts with strong support of client needs
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Role will include support to multi-regions and teams / stakeholders
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed

Senior Customer Experience Associate

Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2-4 years of experience in digital marketing and advertising campaigns.

FarOutScout.com is a contingency recruitment firm specializing in providing high-performing talent from the Philippines and South America for businesses looking to reduce costs significantly. By sourcing remote, offshore talent, FarOutScout.com offers companies an opportunity to save up to 82% on salaries while ensuring access to the top 1% of candidates through extensive screening and vetting processes. The firm focuses on finding talent across various roles, including virtual assistants, social media managers, sales representatives, community managers, graphic designers, and customer support agents. FarOutScout.com works on a commission basis, only charging upon successful hires, making recruitment efficient and cost-effective for companies.

We help companies find their best employees.

FarOutScout.com

• Provide real-time, in-person clinical support during IVL procedures to ensure optimal and safe device use.
• Guide clinicians through system setup, catheter preparation, imaging workflows, and device delivery.
• Deliver structured training programs for physicians, nurses, cath lab staff, and internal field teams.
• Provide remote clinical support via on-call conference calls for urgent distributor-assisted cases.
• Train and certify distributors (online and on-site) on procedural support, troubleshooting, and clinical education standards.
• Maintain flexible availability to support urgent, distributor-notified cases, including potential travel.
• Deliver technical presentations and hands-on workshops at hospitals, clinical meetings, and distributor events.
• Build and maintain strong working relationships with interventional cardiologists and cath lab teams to support therapy adoption and long-term usage.
• Support the setup and execution of local registries or observational studies, including coordination with sites on logistics, IRB submissions, and data collection.
• Engage with Key Opinion Leaders (KOLs) to support protocol development, clinical feedback, and publication efforts.
• Support clinical trial activities by presenting and explaining study materials such as protocols, IFUs, core lab manuals, and CRFs.
• Conduct post-market clinical follow-up and support data integrity monitoring at assigned sites.
• Act as a liaison between end users and internal marketing and R&D teams to collect real-world product feedback.
• Assist in documenting product performance, case reports, adverse events, and user experience insights.
• Maintain accurate documentation of site visits, clinical cases, and training activities using CRM or designated reporting tools.
• Submit expense reports, training logs, and clinical documentation in a timely and compliant manner.
• Support additional strategic accounts or regions as business needs require.

Clinical Support Specialist

Clinical Support Specialist providing clinical support and training for the Sonico-CX® IVL system in Singapore. Engaging with clinicians and organizing educational workshops while ensuring device effectiveness in clinical settings.

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

Hillenbrand has been named one of America’s Most Responsible Companies in 2025 by Newsweek and Statista. 

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Hillenbrand reserves the right to block or delete users or comments containing foul language or personal attacks.

Hillenbrand

•  Responsible for technical clarification, Quotes, Follow up, order handling in a timely manner
•  Proactively visit buying and non-buying customers in SEA to promote the sales of spare parts and modernization projects
•  Data entry in the ERP system, SAP Navision
•  Project specific investigations, liaising with factory, suppliers, customers and Reps
•  Process all Spare part and Repair orders from A-Z
•  Process warranty claims and following up with customers and Reps to ensure defective parts to be returned to factory promptly
•  Monitor delivery dates, keep customers informed
•  Frequent Communication with all our customers, Reps in SEA and factories in Europe and USA
•  Provide frequent Updates on spare part catalogue and Price Lists
•  Frequent improve current processes
•  Stick to all ISO related rules and processes

Senior Customer Service Specialist

Sales Engineer responsible for promoting and managing spare parts sales and modernization projects in Asia. Requires technical education and ERP experience, primarily focusing on customer relations.

Shure Incorporated is a company that provides a Tech Portal for easy access to complete product documentation, software and firmware information, and various technical tools and resources. This platform is designed to support users in effectively utilizing Shure's products, ensuring they have all necessary information readily available.

For more than 95 years, Shure Incorporated has developed best-in-class audio products that provide high-quality performance, reliability and value. Our history of innovation and expertise in acoustics, wireless technology, networked audio systems and digital signal processing, enables us to deliver seamless, transparent audio experiences.

Our diverse product line includes world-class wired and wireless microphones, networked audio systems and signal processors, conferencing and discussion systems, and award-winning earphones and headphones. 

This is the official LinkedIn Company page for Shure Incorporated. Follow us for company and industry news, product reviews, “how-to” articles and more.

Website: http://www.shure.com
Blog: http://blog.shure.com/
Facebook: http://www.facebook.com/shureinc
Twitter: http://twitter.com/shure

Shure Incorporated

• Interacts with customers including sales representatives, distribution centers, resellers, integrators, and end users for a variety of pre-sales and post-sales service functions.
• Processes, edits, and expedites customer orders in SAP S/4HANA, ensuring accuracy and completeness.
• Checks order status, pricing, delivery dates, product availability, and backorder situations; provides proactive updates.
• Creates and processes Return Authorizations (RMA) and coordinates internally until resolution.
• Processes requests for invoice adjustments, credit/debit notes, and billing clarifications.
• Handles entry-level product inquiries and routes technical issues to appropriate teams.
• Maintains direct and structured communication with customers before and after order fulfillment.

Customer Service Representative

Customer Service Representative provides support to partners across India and SEAP markets. Managing end-to-end order activities and customer communication with strong SAP skills.

Givaudan is a global leader in the creation of flavors and fragrances, dedicated to crafting innovative solutions that enhance food, beverage, and personal care products. With a commitment to sustainability and responsible sourcing, Givaudan aims to contribute to happier, healthier lives by integrating creativity and science in its offerings. The company serves various markets, including food and beverage, consumer goods, and beauty, by providing tailored ingredients and solutions that resonate with consumers' preferences and wellbeing.

Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances, and develop beauty and wellbeing solutions that make people look and feel good.

With over 163 locations in 52 countries and over 78 production sites, of which 31 are located in Europe, 22 in North America, 17 in Latin America, 8 in Asia-Pacific, and 1 across South Asia, the Middle East, and Africa, we are committed to driving  purpose-led growth that makes a positive impact.  

Givaudan: Human by nature.

www.givaudan.com

Givaudan

• As the Customer Care Front Office Manager in Givaudan Singapore office, you will lead the Singapore Customer Care and Demand Planning team and manage all related operational processes for the Southeast Asia and Oceania market.
• You are responsible for driving customer satisfaction, operational excellence, and continuous improvement.
• This role requires strong leadership, cross-functional collaboration, stakeholder management, and the ability to coach and develop a high-performing team.
• You will ensure the consistent application of global standards, resolve escalations, deliver efficiency improvements, and support business growth.
• Contribute to and implement Customer Care and Demand Planning strategies aligned with the Operations Roadmap.
• Lead the full order-to-cash process, ensuring accuracy, speed, and flawless execution to support sales and financial targets.
• Own customer escalations, driving rapid issue resolution and strengthened customer experience.
• Manage market-driven demand planning and drive strong cross-functional alignment and consensus in the monthly IBP demand cycle.

Customer Care Manager

Customer Care Manager leading Singapore team for Givaudan, enhancing customer satisfaction and driving operational excellence. Manage customer care processes for Southeast Asia and Oceania markets.

Hybrid Customer Support roles in Singapore

Browse 7 hybrid customer support roles hiring in Singapore.

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