business-operations

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.

Wing Assistant

• The 15-Minute Shadow: Lead high-intensity onboarding calls where you watch the client work via screen-share. You narrate the logic while a Bench VA live-scribes the SOP in real-time.
• The "Reverse Interview": Instead of asking "What do you want to delegate?", you ask "What is the one task making you want to quit your job?" to identify immediate pain points.
• Process Decomposition: Translate "brain-dumps" and messy screen recordings into clean, logic-based Standard Operating Procedures (SOPs).
• Sent Folder Deep-Dives: Perform "Zero-Effort Extractions" by reviewing client emails to identify repetitive tasks (scheduling, invoicing, follow-ups) that can be offloaded instantly.
• Digital Footprint Diagnostics: Audit the client's website, socials, and calendars to find "invisible work" (e.g., broken links, unoptimized schedules) to present as proactive "Quick Wins."
• Tool Implementation: Set up the "Wing Tech Stack" (LastPass, Slack, Project Management boards) to ensure secure, Day-1 operational readiness.
• The "Bench-Build" Bridge: Work physically on the office floor with Bench VAs. You are responsible for ensuring the VA understands the client's nuances before the account "Goes Live."
• Asynchronous Capture: Manage the "Loom-and-Leave" and "Voice-to-Task" channels, turning client videos and voice notes into formal, executable tasks for the team.
• Confidentiality Shielding: Act as the first point of contact for security, pitching our "Managed Office" protocols to nervous clients to ensure they feel safe sharing access.


Business Process Optimization Lead

Business Process Optimization Lead at a corporate level identifying and eliminating management burdens for clients. Turning messy routines into streamlined operations with fast execution.

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical services. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. 

Learn more at www.conduent.com.

Conduent

• Facilitates working sessions to meet operational and customer goals.
• Acts as the customer liaison to ensure work processes are efficient and effective.
• Identifies and organizes data to produce meaningful views of operational performance.
• Examines and recommends changes or improvements to policies, quality, and problem resolution.
• Performs other duties as assigned.
• Complies with all policies and standards

Business Operations Analyst II

Business Operations Analyst facilitating operational goals and customer liaison at Conduent. Managing data for operational performance and recommending process improvements.

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.Visit www.Manulife.com to find out more.For Manulife terms of use, please visit http://bit.ly/SM_Terms

Manulife

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
• Attain Mastery of Business Unit Policies governing the transactions being processed
• Report all system issues that may affect the operations
• Such other duties and functions as assigned by Operations Management

Senior Business Process Associate

Business Process Senior Associate managing transactions and analysis for the Insurance Operations team. Requires data/BPO experience and basic MS office proficiency in a flexible work environment.

• Review and validate New issue requests, communicate inquiries and additional information to CSS.
• Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
• Collaborate with other Manulife teams to complete set-up request
• Initiate billing, publications and ID printing and coordinates mailing instructions to courier
• Perform quality assurance to ensure set-up accuracy
• Activates policy profile for the use in claims, underwriting, sales and billing

Business Process Associate II

Business Process Associate II-1 tasked with transaction accuracy and service level compliance in Insurance Operations. Collaborating across teams and managing data traffic and policy information.

Business Process Senior Associate process requests within Insurance Operations team. Attaining mastery of business unit policies and reporting system issues.

Stolt-Nielsen Limited is a global leader in bulk-liquid logistics and sustainable aquaculture. The company operates the world's largest fleet of parcel tankers, offering reliable transportation services for various liquid products including chemicals and petroleum. It also boasts a comprehensive terminal network for the storage and distribution of chemicals and biofuels, alongside its innovative aquaculture division, which focuses on environmentally sustainable seafood production. Stolt-Nielsen is committed to safety, quality, and sustainability in its operations, as well as long-term growth and investment in its varied business sectors.

Stolt-Nielsen is a group of world-leading businesses in global bulk-liquid and chemical logistics and innovative land-based aquaculture.

Making Logistics work better
Stolt-Nielsen’s three largest businesses generate more than 90% of its revenues and together form a global bulk-liquid and chemical logistics, transportation and storage services group, valued by customers for its world-leading quality, reliability, flexibility and expertise​.

​We make logistics work better, because our customers’ and their customers’ needs never stop changing. So we never stand still. 

Sustainable seafood for the next generation
Stolt Sea Farm is the global pioneer and innovator in aquaculture of premium species that people trust and love to eat​ . Stolt Sea Farm’s purpose is to ensure that future generations continue to ​enjoy wonderful seafood. 

The Company employs more than 6,000 people across 30 countries and is listed on the Oslo Stock Exchange (Oslo Børs: SNI).



Stolt-Nielsen Limited

• Provide admin support to the day-to-day operations of the Business Process Excellence (BPE) Team.
• Perform video editing tasks.
• Create graphics and visual designs.
• Update training materials and prepare engaging presentations.
• Manage and update social media content.
• Handle administrative tasks as needed.

Business Process Excellence Intern

Intern at Stolt-Nielsen's Business Process Excellence Team providing admin support to daily operations. Handling video editing, graphics creation, and social media management tasks.

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

• Conduct evaluations and data analysis to ensure quality standards are met
• Collaborate effectively with cross-functional teams to identify areas for process improvement
• Assist in developing and implementing action plans to enhance organizational processes
• Participate in client discussions, providing insights and clarifications as needed
• Support ongoing operational improvements to increase efficiency and effectiveness
• Ensure all reports and documentation are accurate, timely, and compliant with policies
• Work diligently to complete all assigned tasks, including overtime when necessary
• Uphold strong work ethics, punctuality, and attendance standards
• Use critical thinking to reason out issues based on process policies rather than emotions
• Maintain a keen eye for detail to identify discrepancies or areas of concern
• Communicate effectively with team members and clients, fostering a collaborative environment
• Stay updated on organizational processes and quality assurance best practices

Senior Quality Analyst – Business Process & Service Excellence

Quality Analyst conducting evaluations and data analysis for operational excellence. Collaborating across departments to enhance organizational processes and reporting.

Hybrid Business Operationa roles in Philippines

Browse 7 hybrid business operationa roles hiring in Philippines plus related opportunities such as revenue operations, business analyst, operations manager and strategy.

7 jobs found

Business Process Optimization Lead

Wing Assistant

Business Operations Analyst II

Conduent

Senior Business Process Associate

Manulife

Business Process Associate II

Manulife

Senior Business Process Associate

Manulife

Business Process Excellence Intern

Stolt-Nielsen Limited

Senior Quality Analyst – Business Process & Service Excellence

EXL