BPO Operations Manager managing operations at M - KOPA for over 500 agents in Customer Care. Driving performance and SLA compliance across outsourced customer care functions in a hybrid work environment.
BPO Operations Manager managing operations at M - KOPA for over 500 agents in Customer Care. Driving performance and SLA compliance across outsourced customer care functions in a hybrid work environment.
Executive and Operations Assistant providing administrative support and coordinating operations for HR team in Nairobi. Responsible for executive support and organizational efficiency in a hybrid environment.
Product Growth & Operations Manager at Kuunda focusing on driving product growth and operational excellence in Kenya. Collaborating closely with the Country Director to support the overall management.
BPO Operations Manager leading 500+ agents in Customer Care operations at M - KOPA, ensuring SLA compliance and operational excellence. Focus on performance management and strategic partnerships in Kenya.
Operations Director at Kuunda managing P&L, product performance, and revenue growth in Africa. Leading in - country representation, overseeing stakeholder engagement and regulatory compliance.