Hybrid Product Growth – Operations Manager

at Kuunda

• Job title: Product Growth – Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nairobi, Kenya

About the role

• Product Growth & Operations Manager at Kuunda focusing on driving product growth and operational excellence in Kenya. Collaborating closely with the Country Director to support the overall management.

Responsibilities

• Work closely with the channel and bank partners to formulate and execute growth strategies to ensure achievement of annual budgets.
• Track and monitor performance against KPIs and identify areas of improvement and focus.
• Proactively engage with the data team to gather insights from customer data to inform both tactical and strategic initiatives.
• Support the Country Director to manage day to day operations to ensure the smooth delivery of service of all products.
• Closely monitor and manage the default rate by executing on agreed collections and recoveries plans.
• Support the Country Director to build and manage the bank and channel partnerships in-country.
• Continuously monitor and review product and operational processes to ensure that value is consistently delivered to the customer.
• Ensure that the bank or financial service provider consistently meets the funding requirements to enable product operations and targeted growth.
• Coordinate the contracting process for new products and partnerships in Kenya.
• Conduct training of the in-country bank and channel partner customer facing and sales teams on new products, processes, systems.

Requirements

• University degree, preferably in business, sales and or marketing.
• 4-5 years of experience in financial services or telco, in sales, growth and/or operations.
• Excellent written and verbal communication skills in English and Swahili.
• Solid understanding of the banking and digital payments ecosystem in Kenya including regulatory framework.
• Strong experience in presenting to executive sponsors and stakeholders.
• Ability to influence and gain buy-in from executives, team members, partners, and peers.
• Able to work both independently and in a team-oriented, collaborative environment.
• Flexible with the ability to handle shifting priorities and demands.
• Ability to learn, understand, and apply new technologies.
• Commitment to supporting a diverse and inclusive work environment.

Benefits

• Competitive salary and performance-based bonus
• Opportunities for professional development and career growth
• Flexible work arrangements and a supportive, inclusive work culture
• Exciting and challenging work environment at the forefront of fintech innovation