support-engineer

Mixpanel is a data analytics company that provides tools for turning data into decisions. It offers a comprehensive platform that allows users to acquire new insights into their product and marketing efforts through self-serve data analysis, session replay, and unified data across business units. Mixpanel's solutions enable companies to visualize data in intuitive dashboards, integrate various data sources, and connect with major CDPs for seamless analytics integration. With a focus on empowering teams to make data-driven decisions, Mixpanel serves over 20,000 companies, supporting them in growing their businesses through effective use of data.

Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.

Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust. 
Visit: www.mixpanel.com.

Mixpanel

• Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues
• Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls
• Investigate and document bugs and feature requests to share with our Product and Engineering teams
• Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience
• Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

Support Engineer II

Support Engineer providing customer support for Mixpanel users, resolving technical challenges and enhancing product decisions. Collaborating with the product team while mentoring new members in a hybrid work environment.

Autofleet is a leading provider of optimization platforms for fleets, offering an end-to-end software solution for reliable and sustainable transportation services tailored for fleets and mobility operators. The company focuses on optimizing fleet operations, providing solutions for ride services, fleet planning simulation, and fleet electrification. Autofleet's platform is designed to enhance operational efficiency, reduce fleet downtime, and increase vehicle utilization. They cater to various fleet verticals including taxi and rideshare, delivery and logistics, rental and car sharing, and AV deployments, aiming to launch and optimize on-demand services while unlocking new business models.

Autofleet is the complete solution for fleets and mobility operators to optimize existing operations and launch new on-demand passenger and logistics services. Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet downtime and opening up new mobility services.Autofleet is active worldwide, optimizing tens of thousands of vehicles and millions of monthly rides for leading mobility operators in multiple verticals such as Rental, Taxi & Rideshare fleets, Shared Mobility operators, OEMs, Logistics and others. 

Autofleet

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment


Technical Support Engineer

Technical Support Engineer diagnosing complex issues for enterprise customers in fleet mobility industry. Collaborating with Product and R&D to improve technical solutions and customer experience.

Lumana is an AI video security company that delivers an end-to-end platform combining AI-powered video management software and NDAA-compliant cameras to automate monitoring, generate real-time alerts, accelerate incident response, and surface operational insights from video. Its products include a cloud-based VMS+, on-prem CORE hardware with industrial SSD storage and cloud backup, modern security cameras, and AI features such as threat detection, license plate recognition, AI-powered search, and customizable dashboards for enterprises across education, government, retail, healthcare, manufacturing, and hospitality.

Existing physical security systems are fragmented, complex, and reactive. Lumana challenges this paradigm by providing modern, AI-powered video security to enhance security and safety, streamline operations, and enable immediate incident response. 

Founded by computer vision experts, Lumana is pioneering the future of security with visual AI that provides near-human-like perception to help eliminate monitoring fatigue, false alarms, and reactive security management. Engineered to deliver a seamless AI video security experience, Lumana empowers enterprises to quickly see, understand, and respond – anywhere, anytime, from any device.

Unlock the power of your visual data and see what matters at www.lumana.ai

Lumana

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
• Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
• Coordinate testing and validation of new hardware and software in production-like, real-world environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.

Technical Support Engineer troubleshooting hardware and software issues across systems. Collaboration with field teams, engineering, and QA for technical resolution and system robustness.

Mobileye is a technology company that specializes in developing advanced driver-assistance systems (ADAS) and autonomous driving solutions. With over two decades of pioneering work in vision-based safety technologies, Mobileye has equipped 190 million vehicles with its cutting-edge systems, ranging from basic driver assistance to fully autonomous vehicle capabilities. The company designs and manufactures its own hardware and software, enabling high safety standards and scalability in the automotive sector.

Mobileye is leading the mobility revolution with its autonomous-driving and driver-assist technologies, harnessing world-renowned expertise in computer vision, machine learning, mapping, and data analysis.  

Our technology enables self-driving vehicles and mobility solutions, powers industry-leading advanced driver-assistance systems, and delivers valuable intelligence to optimize mobility infrastructure. Mobileye pioneered such groundbreaking technologies as True Redundancy™ sensing, REM™ crowdsourced mapping, and Responsibility Sensitive Safety (RSS) technologies that are driving the ADAS and AV fields towards the future of mobility. 

Mobileye

• Build integration architecture for all information systems and execute them.
• A hands-on developer creating on going integrations, scripts and automation with the growing Mobileye ecosystem.
• Collaborate with teams across the organization to gather requirements to improve their day-to-day work.
• Creating and maintaining automated post-procedure tools to maintain Mobileye's business efficiency while improving existing processes.
• Maintaining the integrity and smooth functioning of the company's integration architecture.

Integration Support Engineer

Information Systems developer at Mobileye designing, developing, and supporting integrations based on user requirements. Driving integration processes with hands-on development and collaboration across teams.

Aquant is a B2B SaaS company that provides an AI-powered service platform (Agentic AI) for teams that build, sell, and service complex equipment. Its platform delivers AI-driven recommendations, real-time troubleshooting guidance, knowledge capture, and workflows for field technicians, call centers, and customer self-service, helping OEMs and service organizations increase first-time fix rates, reduce repeat visits, accelerate onboarding, and boost service revenue. Aquant integrates with existing systems and targets industries with complex equipment and service operations.

Aquant is an AI platform built for service professionals working with complex equipment. Unlike generic AI, Aquant’s Agentic AI captures both documented and tacit knowledge, delivering expert-level answers instantly. This improves troubleshooting, cuts costs, enhances CX, and turns service operations into a revenue engine. With Aquant AI, service professionals can be ready for anything. Learn more at www.aquant.ai.

Aquant

• Deliver in-depth support to our German-speaking clients
• Quickly diagnose and triage issues, resolve incidents, and liaise closely with teams
• Act as a trusted advisor for product and implementation issues
• Troubleshoot basic product issues and work with the support team to resolve them
• Work with other teams to ensure successful onboarding and ongoing customer value
• Facilitate training from time to time in German for customers

Part-Time Support Engineer, Native German Speaker

Part-Time Support Engineer at Aquant delivering support to German-speaking clients. Troubleshooting issues and collaborating with teams for effective onboarding and ongoing customer value.

Hybrid Support Engineers roles in Israel

Browse 5 hybrid support engineers roles hiring in Israel plus related opportunities such as it support.

5 jobs found

Support Engineer II

Mixpanel

Technical Support Engineer

Autofleet

Technical Support Engineer

Lumana

Integration Support Engineer

Mobileye

Part-Time Support Engineer, Native German Speaker

Aquant