Senior Technical Support Engineer providing advanced technical support for Infra line of Products at Progress. Managing complex technical issues and mentoring junior staff while prioritizing customer care skills.
About the role
- Technical Support Engineer diagnosing complex issues for enterprise customers in fleet mobility industry. Collaborating with Product and R&D to improve technical solutions and customer experience.
Responsibilities
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Requirements
- 1+ year in technical support engineer, customer-facing role or similar
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Strong critical thinking and attention to detail
- Flexibility and availability to embrace change
- Experience working with SQL and APIs - an advantage
- Familiar with GCP, Jira, Intercom and Notion- an advantage
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Specialist for B2B customers in energy solutions. Providing 2nd line support and troubleshooting for installers and partners in the energy sector.
Experienced IT professional supporting multiple locations around Philadelphia and Southern New Jersey with extensive customer service and technical skills.
Level 1 IT Help Desk Support Engineer providing exceptional technical support to clients. Collaborating with team members to resolve incidents and maintain service quality in a fast - paced environment.
Technical Support Specialist providing technical relationship management and support for US clients in a leading marketing platform. Collaborating with Customer Success Managers to ensure partner satisfaction.
Technical Support Specialist supporting partners on the Insider One platform. Collaborating within the Customer Success team to enhance partner experience and resolve technical issues.
Technical Support Specialist in a diverse team helping partners use our customer engagement platform effectively. Collaborating with Customer Success Managers and providing technical support and solutions.
Technical Support Consultant connecting partners with Insider One's marketing products and services. Supporting a seamless partner experience and troubleshooting technical issues in collaboration with the Customer Success Team.
Technical Support Specialist at Insider One supporting partners through troubleshooting and query resolution in a diverse, global environment.
Delivering technical support and training for OXTS products to customers and partners. Building relationships to ensure maximum product value and identifying service enhancements.