customer-support

Coda is a global payment and commerce solution provider that helps businesses accelerate growth through customizable web stores, expansive payment options, and distribution networks. With over 400 payment methods, Coda enables customers to monetize their content effectively while minimizing risks associated with fraud and compliance. Coda's marketplace, Codashop, allows publishers to sell in-game currencies and content to a wide audience across multiple platforms, ensuring a seamless experience for both businesses and consumers.

Coda leads in commerce solutions and out-of-app monetization. Since 2011, we’ve accelerated growth for our partners by expanding their global reach and deepening customer engagement. Trusted by over 300 publishers—including Activision, Electronic Arts, Moonton, and Riot Games—we maximize revenue with solutions like Custom Commerce, Codapay, Codashop, and Distribution. By connecting our partners to more than 90% of the world's preferred payment methods, we unlock access to over 200M paying customers worldwide.

Headquartered in Singapore with a team of 400+, Coda has earned recognition as a 2023 APAC High Growth Company by the Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader in Fortune’s Fintech Innovation Asia list (2024), and featured in The Straits Times Fastest Growing Fintechs (2024).

Coda

• Oversee daily operations for a customer support team of 4 to 8 specialists, ensuring SLAs and quality standards are consistently met.
• Monitor and evaluate team performance through metrics, KPIs, and regular audits, providing constructive feedback and coaching to improve outcomes.
• Handle escalated customer inquiries or complaints, ensuring swift and satisfactory resolution.
• Develop schedules and manage resources to ensure adequate coverage across support channels.
• Collaborate with internal departments to resolve complex issues and enhance overall customer satisfaction.
• Lead team meetings, training sessions, and one-on-one coaching to keep the team informed and motivated.
• Identify opportunities for process improvements and implement strategies to optimize team performance and customer experience.
• Prepare reports on team performance, customer feedback, and operational challenges for management review.
• Foster a supportive and collaborative team environment that encourages growth and learning.

Customer Support Supervisor

Customer Support Supervisor leading a customer support team at Coda, delivering innovative commerce solutions. Responsible for service quality and team efficiency across multiple support channels.

PayJoy is a company that provides credit opportunities through a unique 'buy now, pay later' model, particularly focusing on smartphones. It allows customers to acquire smartphones without needing a credit card or bank account by paying in installments over 3-12 months. PayJoy's model is aimed at facilitating access to mobile technology and financial services for consumers in various countries who may not have access to traditional banking facilities. The company operates in multiple regions including Mexico, Panama, Peru, Ecuador, Brazil, Colombia, South Africa, and the Philippines. It also offers cash loans approved in minutes using a smartphone, making it a quick and efficient way for people to manage their financial needs.

PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.

PayJoy

• Supervise, guide and support the customer service team, ensuring alignment with objectives and standards, and providing regular performance-related feedback.
• Monitor and evaluate contact center team activities and assist supervisors and third parties with regular performance feedback.
• Train staff in customer service areas and company policies.
• Optimize workflow processes and procedures to increase efficiency and effectiveness in the customer service area.
• Execute and coordinate controls for compliance with BPO management KPIs.
• Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement.
• Constantly coordinate with Legal & Compliance for the correct execution of claims, writings or complaints from end customers.


Customer Support Supervisor at PayJoy providing exceptional customer support and analyzing operational efficiency. Guiding the customer service team to enhance service quality in a hybrid work environment.

APL Logistics is a global leader in supply chain management, providing end-to-end logistics solutions tailored for specific markets. With over four decades of experience, APL Logistics offers services such as order management, distribution and fulfillment, transportation, and customs brokerage & global trade compliance. The company specializes in scalable, adaptable solutions for industries including automotive, consumer, and industrial sectors. APL Logistics is committed to sustainability, diversity, equity, and inclusion, operating globally with offices in over 60 countries. Their mission is to design innovative and sustainable products and services that meet global consumer and industrial demands.

To stay ahead in today's global marketplace, your business needs a logistics partner that connects you to suppliers, vendors, and customers anywhere in the world – APL Logistics is that partner. Our operations span numerous continents, currencies, and customs – so your business grows even further.
 
APL Logistics designs and operates global supply chains that deliver products everywhere you need them. Our innovative end-to-end solutions use data connectivity for greater visibility and control. Providing the resources to support your supply chain, our services include:
 
- Supply chain design and engineering
- Shipment consolidation and deconsolidation
- Global freight forwarding and customs management
- Regional warehousing and distribution networks management
- IT solutions that increase supply chain performance within manageable costs
 
Today, APL Logistics is a globally recognized innovator in logistics and technology management. Our logistics professionals offer local expertise throughout our global network.
 
With over 20 million square feet of warehouse space, APL Logistics is the go-to global supply chain specialist for automotive, consumer, industrial, and retail companies.
 
APL Logistics offers the strength and experience our customers can rely on.

FOLLOW APL LOGISTICS TODAY!

Instagram: https://www.instagram.com/apllogistics
Twitter: https://www.twitter.com/APLLogistics
YouTube: https://www.youtube.com/c/APLLogisticsOnline

APL Logistics

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met

• Provide account with cost effective shipment plan via booking authorization

• Book approved shipment with nominated carriers.

• Plan consol shipments and coordinate with warehouse on cargo deliveries

• Release non-negotiable e-FCR and BL to vendor to docs processing.

• Receive and check docs for accuracy and completeness before dispatching.

• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).

• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)

• Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)

• Provide customers updates related to their shipments


Customer Service Representative

Customer Service Representative overseeing the day-to-day coordination of customer shipments. Ensuring requirements are met while providing effective shipment planning and updates in Jakarta, Indonesia.

• Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
• Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay updated on company products, services, and policies to provide informed and accurate support.
• Monitor customer feedback from digital platforms and share insights for process improvements.
• Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback
• Proactively develop a strong understanding of the gifting sector and the clients we support.
• Ensure response times meet service-level agreements (SLAs) and quality benchmarks.

Customer Support Specialist, Dutch/English

Customer Support Specialist providing bilingual support for clients' customers in a global company. Ensuring professionalism and empathy in customer interactions to enhance client partnerships.

Love, Bonito is a fashion retail company offering a range of women's clothing and accessories. The brand specializes in designing apparel for everyday wear and special occasions, with collections that include dresses, tops, knitwear, and more, tailored for real women's lives. Love, Bonito provides an online shopping experience with loyalty rewards and exclusive member benefits, catering primarily to customers in Australia and Singapore. They focus on contemporary styles and trends, aiming to make every woman feel confident in their fashion choices.

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 300 people strong, with our headquarters in Singapore, and country offices in Indonesia, Malaysia and Hong Kong, omni-channel presence across the 5 markets, retail franchise in Cambodia, and international e-commerce to 10 other markets - China, Australia, New Zealand, US, Canada, Japan, Philippines, Vietnam, Thailand and Brunei. The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

Love, Bonito

• To support and sales to the customer by chat or e-mail such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes.


Part Time Global Customer Care Agent

Manage customer service operations for Love, Bonito, a leading womenswear brand in Southeast Asia. Supporting customers through various communication channels and ensuring satisfaction with services provided.

• To support and sales to the customer by chat or e-mail such as order process, payment reminder, follow up cancel order, return order, resi number information, daily/weekly launching blast, etc.
• Respond promptly to customer inquiries.
• Analyze customer problems / requests to resolve customer complaints and provide alternatives & solutions.
• Provide accurate and complete information in accordance with procedures and policies (pricing, delivery information, etc) to customers.
• Maintain customer databases and manage administration.
• Organize workflow to meet customer timeframes.
• Record and follow up the details of customer interactions (inquiries, comments, complaints, and actions taken).
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications and registration of new customer accounts.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Provide feedback and point out problematic areas to the leader to constantly improve internal processes.

Global Customer Care Agent

Managing daily operations of customer service at Love, Bonito, a leading womenswear brand. Providing support through multiple channels to enhance customer satisfaction.

• Handle customer enquiries across email, chat, social media, and chat commerce platforms (WhatsApp, Instagram, TikTok Shop, etc) in both English and Bahasa Indonesia.
• Provide real-time, conversational support to drive sales, resolve issues, and enhance customer satisfaction.
• Manage and guide in-house and BPO agents on tone, policy, and escalation handling to maintain consistency.
• Handle exceptional or sensitive escalations and deliver thoughtful service recovery.
• Resolve post-purchase issues (returns, refunds, delivery) with empathy and accuracy.
• Review escalations or sensitive cases, ensuring thoughtful service recovery and timely resolution.
• Monitor chat performance metrics (response rate, conversion rate, CSAT) and propose improvements.
• Drive KPI performance (CSAT, SLA, FCR) through workflow, system, or macro optimization.
• Optimise Zendesk / Qiscus configuration, reporting dashboards, and FAQ or macro content.
• Identify recurring issues, propose process fixes, and support cross-functional rollouts with Ops, Tech, and Retail teams.
• Participate in CX improvement projects, e.g. new touchpoints, AI chat, or help center updates.
• Review and update service policies and communication templates for clarity and customer focus.
• Act as a middle-lead for both in-house and BPO agents — guiding, mentoring, and supporting daily operations.
• Assist the Supervisor in training, onboarding, and workflow documentation.
• Support agent onboarding, training, and knowledge refreshers.
• Support BPO vendor management, including feedback loops, performance reviews, and process alignment.
• Track ticket and chat volumes across platforms to support forecasting and manpower planning.
• Assist during campaign periods (e.g. 11.11, year-end sales) to ensure smooth coordination and coverage.

Customer Care Executive

Customer Care Executive delivering high-quality service across e-commerce and chat commerce platforms. Managing customer inquiries, improving processes, and leading customer service initiatives in Jakarta, Indonesia.

Hybrid Customer Support roles in Indonesia

Browse 7 hybrid customer support roles hiring in Indonesia.

7 jobs found

Customer Support Supervisor

Coda

Customer Support Supervisor

PayJoy

Customer Service Representative

APL Logistics

Customer Support Specialist, Dutch/English

Coda

Part Time Global Customer Care Agent

Love, Bonito

Global Customer Care Agent

Love, Bonito

Customer Care Executive

Love, Bonito