implementation-specialist

Reward Gateway is a company that provides a comprehensive employee experience platform designed to enhance employee engagement, recognition, and wellbeing. Their platform offers tools for peer-to-peer recognition, manager awards, custom rewards, employee surveys, and communication solutions to connect and support employees. Reward Gateway's services are tailored to improve mental, physical, and financial wellbeing, create a culture of continuous recognition, and extend employee value with discounts and other benefits. The company prides itself on innovating to enhance workplace culture and securely managing employee data. It reaches over 8 million employees globally, aiming to make workplaces better through enrichment and meaningful connections.

Since 2006, we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, wellbeing and much more. Across the globe, over 750 of us work together to make the world a better place to work, and as an ambitious, fast-growth, HR Tech SaaS company we’re flexible, inclusive and keen to meet talented individuals who are passionate about positively impacting the future of work. Clients include American Express, Unilever, Samsung, IBM and McDonald's. For further information, please visit: www.rewardgateway.com

Reward Gateway

• Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations 
• Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements 
• Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation 
• Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup 
• Identifying and addressing technical challenges to the relevant teams 
• Managing stakeholder relationships internally and externally 
• Find opportunities for product, features and functionality improvements 
• Possess high level of technical knowledge of our product and its capabilities 
• With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works 
• Anticipating and handling Client enquiries efficiently 
• Plan and deliver system training to clients, support with the training delivery of new employees as needed. 
• Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.

Implementation Specialist – Service Delivery

Implementation Specialist managing technical setups for SmartPay products at Reward Gateway. Collaborating with teams to enhance employee engagement through project implementation and client success.

• Working closely with our Solutions Consultants and Sales Consultants on the implementation of our Enterprise clients
• Collaborating with the Solutions Consultants, providing technical guidance
• Scoping out our Enterprise client projects and writing process documentation when required
• Leading on the implementations for our Enterprise clients
• Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
• Creating pitch hubs for our prospect Enterprise clients upon request
• Managing, project planning and delivering the implementation of Enterprise client programmes
• Ensuring all projects are delivered timeously in accordance with project timelines and 90 day service start date T&Cs
• Acting as a Client Champion during the implementation process
• Maintaining client relationships during projects
• Planning and delivering system training
• Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
• Testing and troubleshooting final system setups on delivery and implementation/project plans for projects

Enterprise Implementation Specialist

Enterprise Implementation Specialist at Reward Gateway working on implementation of Enterprise clients and project management. Collaborating with Solutions Consultants and leading client onboarding initiatives.

Nuvei is a payment technology company specializing in providing seamless and innovative payment solutions for businesses across various industries. It offers a range of services including pay-ins, payouts, global acquiring, bank transfers, real-time payments, and alternative payment methods. Nuvei also focuses on authorization optimization, fraud & risk management, chargeback resolution, and currency management. With integration options tailored for online retail, financial services, and gaming platforms, Nuvei supports businesses in maximizing their revenue and optimizing their tech stack. The company's global platform encompasses more than 700 diverse payment options, making it a trusted partner for both small to medium-sized businesses and large enterprises.

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is tomorrow’s payment platform. Designed to accelerate customers’ business, Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 46 markets, 150 currencies and more than 550 alternative payment methods, including cryptocurrencies, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

Nuvei

• The Nuvei Implementation Engineer – API Products Plays a crucial role in contributing to the day-to-day operations and activities of the Technical Operations group.
• Develop a deep knowledge of the Nuvei integration services and environment.
• Provide advanced technical solutions that support product delivery and new product rollouts.
• Conduct product validation and approval to ensure a high-quality client experience throughout the integration process.
• Develop an in-depth understanding of all Nuvei API and integration products, including their functionality, features, and technical specifications.
• Identify gaps and support the creation of new processes and technical enhancements to improve client onboarding experience.
• Foster innovation and actively encourage the adoption of new ideas, technologies, and best practices.
• Perform product sign-off within the sandbox environment.
• Assist technical implementation and integration teams by providing valuable support and knowledge.
• Deliver training to support and customer-facing technical teams.
• Contribute to adopting new technologies, tools, processes, and procedures to enhance services.
• Work collaboratively within the team to achieve goals and objectives.
• Provide regular updates and highlight any technical issues to the team.

Implementation Engineer – API Products

Implementation Engineer at Nuvei, focusing on advanced API products and client integration solutions. Involves product delivery, training, and process innovation within a global fintech context.

• Planning, managing and delivering the technical implementation of SmartPay products, ensuring setups are timely and to a standard of service that exceeds the client’s expectations
• Work with the assigned UK Implementation Manager (Lead), Client Success and Product teams to meet client requirements
• Partner with the Service Delivery and UK Implementation teams to help them understand the technical details in each implementation
• Collaborate with the UK implementation team and the respective Client in determining the most appropriate implementation setup
• Identifying and addressing technical challenges to the relevant teams
• Managing stakeholder relationships internally and externally
• Find opportunities for product, features and functionality improvements
• Possess high level of technical knowledge of our product and its capabilities
• With regards to the handover process, brief the Service Delivery team as needed post implementation and ensure that its members are aware of how the platform works
• Anticipating and handling Client enquiries efficiently
• Plan and deliver system training to clients, support with the training delivery of new employees as needed.
• Provide assistance to the Service Delivery Specialists in fixing unexpected system behaviour flagged by a client during BAU, when required and approved by the Implementation Team Leader.

Implementation Specialist managing technical setups and delivering services for SmartPay products. Supporting clients and collaborating with various teams to ensure high-quality service delivery.

• Lead SaaS implementation projects from initiation to completion, ensuring alignment with client objectives and timelines.
• Effectively manage project resources and deliverables, holding internal and external teams accountable.
• Provide creative and bespoke solutions tailored to meet clients’ individual needs, consulting on program design and content to optimize effectiveness.
• Manage client and stakeholder relationships, collaborating closely with cross-functional teams including client success, sales, product, and Global support to ensure seamless implementation processes.
• Identify and troubleshoot issues effectively to ensure client satisfaction throughout the implementation process.
• Conduct training sessions and offer ongoing support to facilitate adoption and utilization by client admins and stakeholders.

Implementation Specialist

Leading client implementation projects at Reward Gateway, enhancing employee engagement through benefits and recognition. Collaborating with teams to ensure successful onboarding and client satisfaction.

Hybrid Implementation Specialists roles in Bulgaria

Browse 5 hybrid implementation specialists roles hiring in Bulgaria plus related opportunities such as customer success manager, customer advocate, customer retention specialist, onboarding specialist and product adoption specialist.

5 jobs found

Implementation Specialist – Service Delivery

Reward Gateway

Enterprise Implementation Specialist

Reward Gateway

Implementation Engineer – API Products

Nuvei

Implementation Specialist – Service Delivery

Reward Gateway

Implementation Specialist

Reward Gateway