Manage and support business applications for automation of core processes in a company. Collaborate across departments to enhance applications and perform IT support activities.
About the role
- UA Manager in Middle Market underwriting team at Zurich North America. Responsible for team performance, training, and developing insurance skills in a hybrid work format.
Responsibilities
- Accountable for ensuring teams meet key operational performance goals
- Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements
- Follow up regularly with producers to discuss status of new business, upcoming renewals, and renewals in process
- Perform customer service and account management responsibilities, resolving issues related to billing, making changes to policies, and answering policy coverage related questions
- Conduct regular performance evaluations
- Regularly conduct career development conversations with staff and create robust development plans
- Make staffing decisions concerning hiring and guide staff development through identifying skills and training needs
- Build insurance operations and underwriting skills and knowledge by participating in cross-training
- Build strong relationships across the business
- Take leadership role in Underwriting team huddles and meetings
- Assist in onboarding and training new Underwriting Assistants and Underwriters
- Act as subject matter expert for initiatives aimed at continuous improvement
Requirements
- Bachelor’s degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
- OR Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years’ experience in the Insurance, Underwriting or Market Facing area
- OR High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
- Knowledge of the insurance industry and the legal and regulatory environment
- Insurance certifications
- People management experience
- Experience working in a production and metrics performance environment
- Knowledge of operational budgets
- Knowledge of international insurance programs
Benefits
- Competitive pay and comprehensive benefits for employees and their families
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
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