Demand Manager analyzing HR processes and managing requests for Leonardo in Rome. Collaborating with teams to ensure project continuity in a digital transformation context.
About the role
- System Manager coordinating service activities for 911 solutions at MSI's Philadelphia customer. Overseeing compliance, customer satisfaction, and system performance with a technical focus.
Responsibilities
- Oversee day-to-day activities to ensure 100% compliance with MSI’s contractual commitments.
- Act as the central liaison between MSI, the local service partner, and the customer to ensure peak satisfaction.
- Remotely diagnose failures, manage emergency escalations, and monitor monthly system availability metrics.
- Collaborate with the Sales Account Executive to identify new sales opportunities.
- Review recommendations for system modifications and improvements with Engineers and third-party contractors.
- Maintain accurate service histories and prepare professional briefings.
Requirements
- High School diploma, Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
- Must be able to obtain a background clearance as required by our government customers.
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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